Patient Services Coordinator (Medical Reception)

Monash IVF Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

9-day fortnight

Employee Assistance Program

Structured learning and development

Mentoring opportunities

Training opportunities

Fitness Passport

Parental Leave and IVF Leave

Employee discounts

Job summary

Sydney Ultrasound for Women (SUFW), part of the Monash IVF Group, invites a Patient Services Coordinator to join the Bondi Junction clinic. This role blends front-desk reception with appointment bookings and administration, with dedicated rostered days for reception and phone bookings.

As part of SUFW and the Monash IVF Group, you will welcome patients, coordinate bookings, respond to enquiries, maintain records, and support clinical teams.

Qualifications

• Previous experience in medical reception, healthcare administration or a customer-facing role.
• Exceptional communication and telephone skills.
• Strong attention to detail and excellent organisational skills.
• Confidence using computer systems and Microsoft Office.
• The ability to multitask in a busy environment.
• A collaborative approach and positive attitude.
• Experience using patient management systems will be highly regarded but is not essential.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Coordinate appointments over the phone and manage patient bookings.
• Respond to patient, GP and specialist enquiries.
• Prepare consulting rooms and support daily clinic operations.
• Maintain accurate patient records and administrative documentation.
• Support our prenatal coordinators, sonographers, sonologists and wider clinical team.
• Help deliver an exceptional experience for every patient who walks through our doors.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Microsoft Office

Phone handling

Multitasking

People skills

Collaborative

Tools

Patient management systems

Job description

Patient Services Coordinator (Medical Reception)

Join our growing Bondi Junction team
Sydney Ultrasound for Women (SUFW) is one of Australia's leading specialist women's ultrasound practices, providing expert obstetric, gynaecological and reproductive ultrasound services. Our team is passionate about delivering exceptional care to women at every stage of life, combining clinical excellence with genuine compassion.

Following the recent relocation and opening of our brand-new Bondi Junction clinic, we're continuing to grow and are expanding our team as we open an additional scanning room. We're now looking for an experienced Medical Receptionist/Patient Services Coordinator to join our friendly and supportive team.

About the role
This role offers the best of both worlds, combining front reception with appointment bookings and administration. You'll have dedicated rostered days for reception and phone bookings, so you'll always know what your day looks like.

Working as part of our close-knit team, you'll:

• Welcome patients and create a warm, professional first impression.


• Coordinate appointments over the phone and manage patient bookings.


• Respond to patient, GP and specialist enquiries.


• Prepare consulting rooms and support daily clinic operations.


• Maintain accurate patient records and administrative documentation.


• Support our prenatal coordinators, sonographers, sonologists and wider clinical team.


• Help deliver an exceptional experience for every patient who walks through our doors.

About you
You'll enjoy working with people and genuinely care about providing outstanding customer service.

You'll also bring:

• Previous experience in medical reception, healthcare administration or a customer-facing role.


• Exceptional communication and telephone skills.


• Strong attention to detail and excellent organisational skills.


• Confidence using computer systems and Microsoft Office.


• The ability to multitask in a busy environment.


• A collaborative approach and positive attitude.


• A genuine passion for helping people.


• Experience using patient management systems will be highly regarded but is not essential.

Why join Sydney Ultrasound for Women?
At SUFW, we know that our Patient Services Coordinators are often the first and last people our patients interact with. That's why we invest in creating a supportive workplace where our people feel valued and have opportunities to grow.

As part of the Monash IVF Group, you'll enjoy:

• A 9-day fortnight, giving you an extra day off every fortnight


• Access to CU Health, our Employee Assistance Program, offering up to six complimentary sessions per year with a psychologist, dietitian, GP or registered nurse.


• Structured learning and professional development opportunities.


• Annual mentoring opportunities to support your career growth.


• Nationally recognised training opportunities through the M Group Reproductive Healthcare Institute (RTO).


• Fitness Passport.


• Paid Parental Leave and IVF Leave.


• Employee discounts on Monash IVF Group fertility and ultrasound services.


• A collaborative and supportive team where you'll work alongside experienced sonographers, specialist doctors and dedicated healthcare professionals.

Closing Date: 7 October 2026 (if not filled prior)

People & Culture Business Partner

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email ***********@monashivfgroup.com.