Patient Services Booking Agent/Administration

seek.com.au; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Job summary

seek.com.au is seeking a reliable Medical Booking Agent/Administrator to join a patient-focused healthcare practice on the Gold Coast. You will be the first point of contact for patients, coordinating appointments and ensuring a smooth booking process in a fast-paced environment.

The role requires strong communication, excellent organisational skills, attention to detail, and a patient-centered approach. You will manage multi-practitioner schedules, handle enquiries about services and fees, and

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• Customer-focused approach with a professional and empathetic manner.

Responsibilities

• Schedule, confirm, and reschedule patient appointments across multiple practitioners and services.
• Manage high volumes of inbound and outbound calls in a professional manner.
• Maintain accurate patient records and update booking systems.
• Coordinate appointment availability and optimise practitioner schedules.
• Handle patient enquiries regarding services, fees, and availability.
• Liaise with clinical staff to ensure appointment accuracy and workflow efficiency.
• Process cancellations and manage waitlists effectively.
• Assist with general administrative duties.
• Ensure patient confidentiality and compliance with privacy regulations.

Skills

Communication

Organisation

Attention to detail

Empathy

Job description

We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice. In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process. This is an excellent opportunity for someone who enjoys working in a patient-focused environment and thrives in a fast-paced setting.

Key responsibilities

• Schedule, confirm, and reschedule patient appointments across multiple practitioners and services
• Manage high volumes of inbound and outbound calls in a professional manner
• Maintain accurate patient records and update booking systems
• Coordinate appointment availability and optimise practitioner schedules
• Handle patient enquiries regarding services, fees, and availability
• Liaise with clinical staff to ensure appointment accuracy and workflow efficiency
• Process cancellations and manage waitlists effectively
• Assist with general administrative duties
• Ensure patient confidentiality and compliance with privacy regulations

About you

• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Customer-focused approach with a professional and empathetic manner
• Problem-solving skills and ability to handle difficult situations calmly

About us

We are a patient focused healthcare practice dedicated to delivering high-quality medical services. Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.