Practice Manager

Her Health Practice; Canberra; On-site; AUD 55,000 - 70,000; Full time

Job summary

Her Health Practice, a specialist women’s health clinic in Deakin, ACT, is seeking a friendly medical receptionist to greet patients, answer calls and support clinic operations.

You’ll liaise with doctors, nurses and pathology providers, manage billing, book appointments, and maintain recall systems. Training provided; professionalism and warmth essential.

Qualifications

• Experience in a medical reception role.
• Strong interpersonal and communication skills.
• Organised and detail-oriented.
• Comfortable with billing and admin tasks.

Responsibilities

• Handle incoming calls, emails, and messages.
• Welcome patients, process billing, and manage general admin.
• Coordinate appointment bookings and reminders.
• Draft medical correspondence daily.
• Manage patient recalls and referrals.
• Support doctors, nurses, and health team with admin tasks.
• Coordinate with hospital administration and scans.

Skills

Medical receptionist

Customer service

Phone etiquette

Time management

Tools

Eclipse billing

Practice software

Job description

About Us

Her Health Practice is a specialist women's health clinic based in Deakin, ACT, offering gynaecology, midwifery, and physiotherapy services. Our team, led by Dr Elizabeth Gallagher (Obstetrician and Gynaecologist) and Marita O'Shea (Pelvic Health Physiotherapist), is dedicated to providing exceptional, patient-centred care to women across all stages of life.

What we're looking for

• A strong track record of customer service within a medical setting, paired with genuine warmth towards patients
• Prior experience working as a medical receptionist is a must
• An upbeat, solutions-focused approach to your work
• A warm, confident phone presence and the patience to handle patient questions with courtesy
• Strong people skills, with the flexibility to connect with a broad range of personalities
• A meticulous, detail-oriented approach
• The composure to keep a level head when things get hectic
• Comfortable working solo or as part of a team, with minimal hand-holding required
• Solid multitasking and time-management abilities
• A polished, professional manner

Nice to have

• Background working in a specialist medical clinic
• Exposure to medical practice software and Eclipse billing

About the position

Patients form their first impression of our practice through you — whether that's a phone call or walking through the door — which is why customer service sits at the core of this role. We'll provide full training, as we believe strong patient relationships are built over time, and the way our team engages with patients shapes both their experience and our reputation. You'll be liaising regularly with patients, our doctors, nursing staff, and pathology providers, among others.

Typical responsibilities will include:

• Handling incoming calls, emails, and messages
• Welcoming patients on arrival, processing billing, and general office duties
• Coordinating appointment bookings and confirming upcoming clinic and surgery appointments
• Sending out medical correspondence daily
• Managing patient recall systems and processing referrals for new patients
• Supporting our doctors, nurses, and allied health team with administrative tasks
• Coordinating with hospital administration and clinical teams
• Booking surgical procedures, and scanning clinical notes and results

We're after someone reliable who brings a strong sense of professionalism to their work. Remuneration will be commensurate with experience.