Receptionist

Medkare Medical Centre; Inner West; On-site; AUD 55,000 - 65,000; Full time

Job summary

Medkare Medical Centre in Dulwich Hill is seeking a friendly, organised Medical Receptionist to join our busy practice. As the first point of contact for patients, you will help create a welcoming and professional environment.

The ideal candidate will communicate clearly, pay close attention to detail and manage competing priorities with calmness and compassion. You will handle reception tasks, scheduling, Medicare billings, patient records and general admin to support our healthcare team.

Qualifications

• Previous medical reception or healthcare administration experience.
• Excellent spoken English and written English.
• Strong customer service and communication skills.
• Professional, friendly and compassionate manner.
• Good computer and administrative skills.
• Excellent organisation and time management abilities.
• Strong attention to detail.
• Ability to multitask in a busy environment.
• Ability to work independently and as part of a team.
• Understanding of patient privacy and confidentiality.

Responsibilities

• Welcome patients and manage the reception area.
• Answer telephone calls and respond to patient enquiries.
• Schedule, confirm and reschedule appointments.
• Process Medicare billings, private fees and patient payments.
• Manage patient records, referrals and correspondence.
• Scan and upload clinical documents accurately.
• Communicate professionally with doctors, patients, specialists and other healthcare providers.
• Maintain patient confidentiality and comply with privacy requirements.
• Support doctors and team members with general administrative tasks.
• Keep reception and waiting areas organised.

Skills

Clear spoken English

Written English

Customer service

Communication skills

Organisation

Time management

Attention to detail

Multitasking

Independent and team work

Privacy and confidentiality

Job description

We are seeking a friendly, organised and reliable Medical Receptionist to join our busy medical practice in Dulwich Hill. As the first point of contact for our patients, you will help create a welcoming and professional environment. The ideal candidate will communicate clearly, pay close attention to detail and manage competing priorities with calmness and compassion.

Key responsibilities

• Welcome patients and manage the reception area
• Answer telephone calls and respond to patient enquiries
• Schedule, confirm and reschedule appointments
• Process Medicare billings, private fees and patient payments
• Manage patient records, referrals and correspondence
• Scan and upload clinical documents accurately
• Communicate professionally with doctors, patients, specialists and other healthcare providers
• Maintain patient confidentiality and comply with privacy requirements
• Support doctors and team members with general administrative tasks
• Keep reception and waiting areas organised

About you

• Previous medical reception or healthcare administration experience
• Excellent spoken and written English
• Strong customer service and communication skills
• A professional, friendly and compassionate manner
• Good computer and administrative skills
• Excellent organisation and time management abilities
• Strong attention to detail
• The ability to multitask in a busy environment
• The ability to work independently and as part of a team
• A clear understanding of patient privacy and confidentiality
• A friendly and supportive workplace
• A professional and welcoming team environment
• Weekday working hours
• Training and ongoing support
• Opportunities to develop your skills in a busy medical practice