Part Time Medical Receptionist - General Practice

Livingstone Street Clinic; City of Melbourne; On-site; AUD 34,000 - 48,000; Part time

Job summary

Livingstone Street Clinic is seeking a Part Time Medical Receptionist to support a GP practice with appointment coordination, patient registration, billing and front-d desk tasks. You will help ensure smooth clinic operations and a high standard of patient care in a busy general practice.

Ideal candidates have basic MS Word/Excel, customer service experience, strong communication, confidentiality and a professional, courteous appearance.

Qualifications

• Experience in customer service.
• Demonstrated patient-focused approach with empathy.
• Excellent interpersonal and communication skills.
• Be well-presented, friendly, courteous and obliging.
• Maintain confidentiality regarding patient and practice information.
• Accurate with attention to detail and able to double check when needed.
• Work cooperatively and independently.

Responsibilities

• Open and close clinic as per set procedure
• Greet patients and other callers in a courteous and efficient manner
• Answer the telephone promptly and courteously
• Make appointments for patients following set procedures
• Issue patients invoices/receipts and bulk bill as required
• Enter and update patient registrations and patient notes in computer
• Deal with referring doctors, hospital staff, pharmacists etc courteously
• Deal with emergencies when necessary, following set procedures

Skills

Interpersonal skills

Communication

Tools

MS Word

Excel

Job description

Part Time Medical Receptionist - General Practice

To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.

Key responsibilities

Open and close clinic as per set procedure

Greet patients and other callers at the practice in a courteous and efficient manner

Answer the telephone promptly and courteously

Make appointments for patients following set procedures

Issue patients invoices/receipts and bulk bill as required

Enter and update patient registrations and patient notes in computer

Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully

Deal with emergencies when necessary, following set procedures

About you

Basic knowledge of MS Word and Excel

Experience in customer service

Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs

Excellent interpersonal and communication skills

Be always well-presented, friendly, courteous and obliging

Undertake all duties in a diligent manner, with honesty and integrity

Maintain absolute confidentiality regarding patient and practice information

Have a vigilant attitude to accuracy, being prepared to double check as necessary

Work cooperatively and independently

Demonstrate ability to prioritise and organise, with attention to detail