Medical Receptionist

Chinchilla Medical Practice; Chinchilla; On-site; AUD 45,000 - 60,000; Full time

Job summary

Chinchilla Medical Practice is seeking a Medical Receptionist to provide professional front-of-house and administrative support to patients, doctors and the broader clinical team. The role requires confidentiality, organisation and attention to detail within a busy rural medical clinic.

You will manage appointments, check-in/out, billing, Medicare claims, and liaise with staff to ensure smooth clinic operations.

Qualifications

• Previous medical reception or healthcare administration experience preferred.
• Excellent communication and interpersonal skills.
• Strong computer and administrative skills.
• High level of accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work calmly and professionally in a busy environment.
• Strong organisational and time-management skills.
• Ability to work effectively both independently and as part of a team.
• Professional and compassionate approach to patient care.

Responsibilities

• Greet patients and provide professional and welcoming customer service.
• Answer and manage incoming telephone calls and enquiries.
• Schedule, reschedule and manage patient appointments accurately.
• Manage patient check-in and check-out processes.
• Process payments, Medicare claims and other billing requirements.
• Maintain accurate and up-to-date patient information.
• Process referrals, correspondence, forms and medical documentation.
• Manage incoming and outgoing correspondence, including electronic communications.
• Liaise professionally with doctors, nurses, allied health professionals and external providers.
• Maintain patient confidentiality and comply with privacy requirements.
• Assist with scanning, filing and uploading medical documentation.
• Monitor and maintain reception and waiting areas to ensure they are clean and presentable.
• Assist with general administrative duties and clinic operations as required.
• Follow clinic policies, procedures and workplace health and safety requirements.
• Provide support to the Practice Manager and clinical team as required.

Job description

The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

Medical Receptionist

Position Overview

The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

Key Responsibilities

• Greet patients and provide professional and welcoming customer service.




• Answer and manage incoming telephone calls and enquiries.




• Schedule, reschedule and manage patient appointments accurately.




• Manage patient check-in and check-out processes.




• Process payments, Medicare claims and other billing requirements.




• Maintain accurate and up-to-date patient information.




• Process referrals, correspondence, forms and medical documentation.




• Manage incoming and outgoing correspondence, including electronic communications.




• Liaise professionally with doctors, nurses, allied health professionals and external providers.




• Maintain patient confidentiality and comply with privacy requirements.




• Assist with scanning, filing and uploading medical documentation.




• Monitor and maintain reception and waiting areas to ensure they are clean and presentable.




• Assist with general administrative duties and clinic operations as required.




• Follow clinic policies, procedures and workplace health and safety requirements.




• Provide support to the Practice Manager and clinical team as required.

Essential Skills and Experience

• Previous medical reception or healthcare administration experience preferred.




• Excellent communication and interpersonal skills.




• Strong computer and administrative skills.




• High level of accuracy and attention to detail.




• Ability to maintain confidentiality and handle sensitive information appropriately.




• Ability to work calmly and professionally in a busy environment.




• Strong organisational and time-management skills.




• Ability to work effectively both independently and as part of a team.




• Professional and compassionate approach to patient care.

Personal Attributes

The successful applicant will be:

• Friendly, approachable and patient-focused.




• Reliable and punctual.




• Professional and well presented.




• Organised and able to prioritise competing tasks.




• Adaptable and willing to learn new systems and processes.




• A positive team member who contributes to a supportive workplace culture.