Medical Receptionist/ Administrator

CANBERRA SPECIALIST CENTRE; Canberra; On-site; AUD 45,000 - 55,000; Full time

Job summary

CANBERRA SPECIALIST CENTRE is seeking a professional and friendly Medical Receptionist to join our established Deakin practice. You will be the first contact for patients, handling inquiries in person or by phone while delivering exemplary service in a busy medical environment.

We value compassion, reliability and strong computer skills. The role requires experience in a medical setting, familiarity with medical software and Eclipse billing, and the ability to work both independently and as part

Qualifications

• Experience as a medical receptionist is essential.
• Excellent phone manner and polite handling of patient queries.
• High level computer literacy and professional presentation.
• Experience in a specialist medical practice is preferred.
• Familiarity with Medical software and Eclipse billing experience.

Responsibilities

• Managing phone calls, emails and messages.
• Meet and greet patients, patient billing, general admin tasks.
• Triaging patients appointment bookings, confirming appointments for the clinic and surgery.
• Daily dispatching of medical correspondence.
• Management of patient recalls and incoming referrals for new patients.
• Provide administrative support to the Doctors, Nurses and allied health staff in the practice.
• Liaising with hospital-admin and clinical team.
• Surgical bookings, scanning of clinical notes and results.

Skills

Customer service

Medical reception

Phone etiquette

Interpersonal skills

Attention to detail

Calm under pressure

Multi-tasking

Teamwork

Computer literacy

Professional presentation

Medical software experience

Eclipse billing experience

Tools

Eclipse billing

Medical software

Job description

We are an established medical practice located at Deakin, seeking a professional, friendly and positive Medical Receptionists to join our team.

As a team we pride ourselves on providing our patients with the highest possible standard of care.

Skills and experience

Fantastic customer service skills in a medical environment and compassion for patients

Experience as a medical receptionist is essential

Excellent phone manner and ability to deal politely with patient queries

Excellent interpersonal skills, tolerance and ability to communicate effectively with a variety of people

Maintain a high level of attention to detail

Ability to stay calm under pressure and to work in a busy environment

Able to work independently or as part of a team, including working efficiently with minimal supervision

Proven ability to multi-task and manage time effectively

High level computer literacy

Professional presentation

Experience in a specialist medical practice

Familiarity with Medical software and Eclipse billing experience

About the role

Customer service is very important within the practice. You will be the primary contact with the patient, making the first impressions either in person or over the phone.

The candidate will be provided with training, as we believe in building relationships with our patients. Customer service provided by our staff has a great impact on the practice’s reputation and our patient’s journey. The front desk team plays very important role in the quality of the service we provide. The person will interact with Patients, Doctors, Nurses, Pathology labs etc.

Some of the duties include:

• Managing phone calls, emails and messages
• Meet and greet patients, patient billing, general admin tasks
• Triaging patients appointment bookings, confirming appointments for the clinic and surgery
• Daily dispatching of medical correspondence
• Management of patient recalls and incoming referrals for new patients
• Provide administrative support to the Doctors, Nurses and allied health staff in the practice
• Liaising with hospital-admin and clinical team
• Surgical bookings, scanning of clinical notes and results

We seek someone who demonstrates a high level of professionalism and reliability. Remuneration is based on experience.