Patient Sales & Treatment Coordinator – Dental

Delight Dental Spa Pty; Sydney; On-site; AUD 85,000 - 97,000; Full time

Benefits offered by this job

Superannuation

Regular weekday off

Structured training

Coaching and feedback

Marketing investment backing

Job summary

Delight Dental Spa Pty is seeking a driven Patient Sales & Treatment Coordinator to convert enquiries into booked consultations and move patients toward treatment. Based mainly at Eastgardens, you will handle inquiries across Eastgardens and Mascot, coordinating the intake team and maintaining accurate records.

You’ll build rapport, explain options and fees, and manage treatment coordination with ongoing coaching and performance feedback.

Qualifications

• Demonstrated results in consultative sales, phone-based conversion or appointment setting.
• Experience coordinating patient treatment or intake processes is a plus.
• Dental or healthcare/service sales background is valued.

Responsibilities

• Convert inbound calls and online enquiries into bookings.
• Manage enquiries across Eastgardens and Mascot practices; coordinate intake team members.
• Explain consultation options, fees and payment pathways clearly to patients.
• Own the HubSpot pipeline and track results in Aircall and dashboards.
• Keep bookings, records and follow-up tasks accurate and up to date.
• Support workload allocation, training and call-quality feedback for intake team.

Skills

Consultative sales

Phone sales

Appointment setting

Treatment coordination

Attention to detail

Resilience

Tools

HubSpot

Aircall

CRM tools

Job description

Patient Sales & Treatment Coordinator – Dental

Patient Sales & Treatment Coordinator – Dental

Enjoy a regular weekday off while building a career in patient-centred sales.

Delight Dental Spa is looking for a driven sales professional to convert patient enquiries into booked consultations and help patients move forward with treatment. Based primarily at Eastgardens, you’ll manage enquiries across our Eastgardens and Mascot practices and coordinate other intake team members.

The role

Build rapport, understand patients’ concerns and confidently secure the next booking.

Convert inbound calls and online enquiries, and proactively follow up unbooked leads.

Explain consultation options, indicative fees and payment pathways accurately.

Coordinate treatment, reactivate outstanding treatment plans and manage recalls.

Own your HubSpot pipeline and track your results through Aircall and your dashboard.

Keep bookings, records and follow-up tasks accurate and up to date.

Coordinate other intake team members through workload allocation, training and call-quality feedback.

Who we’re looking for

You have demonstrated results in consultative sales, phone-based conversion, appointment setting or treatment coordination. You enjoy clear targets, take ownership of your numbers and actively look for ways to improve.

Regular call reviews, practical coaching and direct, constructive feedback are part of how we work. You’ll bring resilience, initiative and a willingness to apply feedback, alongside careful attention to detail and genuine respect for patients and teammates.

Dental experience is highly regarded. Strong candidates from healthcare, aesthetics and other service-based sales roles are encouraged to apply. We provide structured training in our treatments, patient journeys and systems.

What we offer

$85,000 annualised salary plus super.

$97,000 on-target earnings plus super, including a $12,000 annual performance incentive at target.

38 ordinary hours across four weekdays, with Tuesday as your regular day off.

Expected roster: Monday, Wednesday, Thursday and Friday, 7:45 am–5:45 pm, including a 30-minute unpaid lunch.

Warm enquiries supported by ongoing marketing investment.

Regular coaching, visible performance metrics and opportunities to grow with our intake team.

Incentives reward enquiry conversion and treatment recovery, subject to the scheme’s patient-care, accuracy and team standards. OTE reflects earnings at target performance and is not guaranteed.