Front Office Reception/Patient Coordinator

Dental Boutique Wollongong Pty Ltd; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dental Boutique Wollongong Pty Ltd is seeking an experienced Front Office Coordinator/Patient Coordinator to join our Wollongong team. You will greet patients, manage appointments, and ensure a smooth, welcoming visit, with the potential to transition into a Patient Sales Consultant who guides clients through their smile journey.

This role offers a clear career pathway from Front Office to Patient Sales Consultant, with premium training and mentoring in a high-touch clinic culture.

Qualifications

• Premium customer service mindset and ability to build rapport with clients.
• Confident and warm communication style across in-person and phone inquiries.
• Proactive, organised approach to scheduling and clinic operations.

Responsibilities

• Welcome patients with professionalism and warmth and manage check-in/check-out.
• Handle phone enquiries and complete admin tasks with accuracy.
• Create a calm, confident environment for patients throughout visits.
• Coordinate with the wider team to ensure smooth daily operations.

Skills

Customer service

Communication

Sales mindset

Job description

At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Wollongong team. This pivotal role combines patient care with exceptional sales, bubbly personality and communication skills.

About You The Role

You'll begin as a Front Office Coordinator - the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you'll help create a memorable and seamless experience for every client. But this role goes beyond the front desk.

If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you'll transition into a Patient Sales Consultant - guiding clients through their smile journey with care and clarity.

What You’ll Be Doing

• Welcome patients with professionalism and warmth "Check in" and "check out" clients while managing appointment schedules
• Handle phone enquiries and complete admin tasks with accuracy and efficiency
• Create a calm, confident environment that puts patients at ease
• Coordinate with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

• Lead tailored consultations to support patients through their decision-making journey
• Build trust and rapport with clients while presenting treatment options
• Manage treatment plans, appointment scheduling, and follow-up communication
• Collaborate with clinicians to ensure personalised, high-quality care
• Use your natural ability to influence and connect to drive conversions

About You

You might come from hospitality, healthcare, dental, high-end retail, or sales - but you bring a premium customer service mindset to everything you do

You're confident, warm, and thrive in high-touch, people-focused roles

You're organised, detail-oriented, and love creating structure and calm in busy environments

You're ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact

You're motivated by helping people and delivering meaningful results

What We Offer

• A clear career pathway from Front Office to Patient Sales Consultant
• Tailored development, premium training, and mentoring from a high-performing team
• A beautiful clinic environment and a values-driven culture
• The chance to help people transform their lives and feel proud doing it

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

• Above and Beyond
• Take initiative and ownership
• Pay attention to details
• Strive for exceptional outcomes in everything you do
• Excel with Passion and Care
• Embrace constructive feedback and continuous growth
• Show kindness and empathy to patients and teammates
• Bring passion and positivity into your work by loving what you do
• Positivity and Happiness
• Treat patients and colleagues with care and respect
• Contribute positively as a supportive team player

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.