Front Office Reception/Patient Coordinator

Dental Boutique; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Dental Boutique in Brisbane is seeking a dedicated Patient Coordinator to be the warm face of our new clinic. From day one you will help deliver an exceptional client experience and guide the patient journey from enquiry through to treatment.

This role focuses on customer service and sales, ideal for someone who thrives on building relationships, guiding decisions, and delivering results in a fast-paced team environment.

Qualifications

• Minimum 1-2 years’ experience in customer service and/or sales.
• Proven ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.

Responsibilities

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

Job description

Posted 07 Oct 2026

Description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re looking for a driven, customer-focused professional to join our team.

This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.

About the Role

You’ll join us as aPatient Coordinator, becoming the warm, welcoming face of our new Brisbane clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Minimum 1-2 years’ experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

A beautiful clinic environment and supportive team culture

The opportunity to make a real impact in people’s lives

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

Above and Beyond

Take initiative and ownership

Pay attention to details

Strive for exceptional outcomes in everything you do

Excel with Passion and Care

Embrace constructive feedback and continuous growth

Show kindness and empathy to patients and teammates

Bring passion and positivity into your work by loving what you do

Positivity and Happiness

Treat patients and colleagues with care and respect

Contribute positively as a supportive team player

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.