Patient Experience Concierge & Security

Sjog; Geelong; Hybrid; AUD 60,000 - 62,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

12% superannuation

Flexible work options

Discount on hospital services

Job summary

St John of God Geelong Hospital is seeking a friendly Hospital Concierge & Security Officer to be the welcoming face for patients, visitors and caregivers, delivering exceptional service while contributing to a safe hospital environment.

Based at Geelong, this full-time role supports emergency responses, patient comfort, and smooth front-of-house operations to ensure everyone feels welcomed and valued from arrival through departure.

Qualifications

• Previous concierge or customer service experience is required.
• Ability to manage and de-escalate challenging situations.
• Commitment to delivering exceptional customer service and patient care.

Responsibilities

• Serve as the welcoming face at front of house, assisting patients, visitors and caregivers.
• Respond to emergency codes in support of clinical teams and assist operational departments as needed.

Skills

Customer service

De-escalation

Interpersonal communication

Time management

Multitasking

Job description

St John of God Geelong Hospital is seeking a friendly Hospital Concierge & Security Officer to be the welcoming face for patients, visitors and caregivers, delivering exceptional service while contributing to a safe hospital environment.

Based at Geelong, this full-time role supports emergency responses, patient comfort, and smooth front-of-house operations to ensure everyone feels welcomed and valued from arrival through departure.