Warm Welcome & Safety Officer — Hospital Concierge

St John of God Health Care; Geelong; On-site; AUD 60,000 - 62,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging up to $18,550

Flexible work options

Employee discount

Job summary

St John of God Geelong Hospital is seeking a dedicated Hospital Concierge & Security Officer to warmly welcome patients, visitors and caregivers while delivering outstanding service and maintaining a safe environment.

This full-time role is based at the front of house, with hours 8:00am–4:06pm, Monday to Friday, and occasional weekend/public holiday shifts. You will respond to emergencies, support clinical teams and collaborate with departments to ensure smooth operations.

Qualifications

• Previous concierge or customer service experience with ability to de-escalate challenging situations.
• Excellent interpersonal, communication, organisational, and time management skills.
• Ability to multi-task while delivering exceptional service.

Responsibilities

• Be the welcoming face of the hospital at front of house.
• Maintain a safe and secure environment for patients, visitors and staff.
• Respond to emergency codes in support of clinical teams and assist operational departments as required.
• Support a patient‑centred culture aligned with the hospital's mission and values.

Skills

Customer service

De-escalation

Interpersonal skills

Time management

Multi-tasking

Job description

St John of God Geelong Hospital is seeking a dedicated Hospital Concierge & Security Officer to warmly welcome patients, visitors and caregivers while delivering outstanding service and maintaining a safe environment.

This full-time role is based at the front of house, with hours 8:00am–4:06pm, Monday to Friday, and occasional weekend/public holiday shifts. You will respond to emergencies, support clinical teams and collaborate with departments to ensure smooth operations.