Patient Experience Concierge — Medical Receptionist

Ochre Health Ltd; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Full training in systems

Career development opportunities

Supportive team environment

Job summary

Ochre Health Ltd. is recruiting a Medical Receptionist / Administration Officer for Canberra Allergy in Deakin, ACT. The role involves front-desk duties, appointment bookings, billing, and clinical support to allergy doctors and nurses.

You will welcome patients, manage schedules, handle referrals, and maintain accurate records while upholding privacy and compliance. A friendly, organized, and detail-oriented approach is essential.

Qualifications

• Experience in a customer-facing or administration role.
• Excellent verbal and written communication, with a warm and calm phone manner.
• Strong attention to detail and accuracy with data entry.
• Confident computer skills, including Microsoft Office and email.
• Ability to manage competing priorities in a busy environment.
• Understanding of, and commitment to, patient confidentiality.
• Current ACT Working with Vulnerable People (WWVP) registration, or willingness to obtain it before starting.

Responsibilities

• Greet patients and families warmly, in person and on the phone, and manage the waiting room.
• Answer phone, email and online enquiries promptly and professionally.
• Check in patients, confirm personal, Medicare and health fund details, and collect consent forms.
• Recognise when a caller describes a possible allergic reaction or emergency and elevate to a nurse or doctor, or direct to 000.
• Book, reschedule and confirm appointments for consultations, skin prick tests, challenges and immunotherapy reviews.
• Process incoming GP and specialist referrals, check validity, and triage them for doctor review.
• Send patients clear pre-appointment instructions and reminders.
• Manage the waitlist and fill cancellations to keep clinics full.
• Process fees, Medicare claims and rebates, DVA and private health fund billing.
• Handle payments, refunds, end-of-day reconciliation and follow-up of outstanding accounts.
• Scan, file and update patient records in the practice management software.
• Prepare and send correspondence, including doctor letters to referrers, results and management plans.
• Order and receive pathology results and route them to the right clinician.
• Support doctors and nurses with clinic preparation, room setup and stock ordering.
• Keep patient information confidential and follow Privacy Act and Australian Privacy Principles.
• Follow practice policies on infection control, WHS, and accreditation.
• Contribute to a positive, supportive team and help with other administrative tasks.

Skills

Customer service

Administration

Data entry

Microsoft Office

Phone etiquette

Privacy compliance

WWVP awareness

Education

Certificate III in Health Administration

First Aid Certification

Tools

Best Practice

MedicalDirector

Genie

Clinic to Cloud

Job description

Ochre Health Ltd. is recruiting a Medical Receptionist / Administration Officer for Canberra Allergy in Deakin, ACT. The role involves front-desk duties, appointment bookings, billing, and clinical support to allergy doctors and nurses.

You will welcome patients, manage schedules, handle referrals, and maintain accurate records while upholding privacy and compliance. A friendly, organized, and detail-oriented approach is essential.