Patient Experience Concierge - Medical Receptionist

Bupa; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bupa is seeking a friendly Medical Receptionist to welcome patients and support a busy clinic in Sydney. You will coordinate appointments, register new patients, and liaise with the care team to ensure smooth patient flow and accurate billing. A warm, professional communication style and attention to detail are essential.

Experience in GP reception and Best Practice software is preferred. You’ll work part-time or full-time across standard hours, with a focus on patient care and efficient

Qualifications

• Previous GP Medical Receptionist experience is ideal.
• Best Practice experience is advantageous.
• Register new patients and update patient information accurately in the clinic's system.
• Manage appointment bookings and coordinate with medical staff for consultations, tests, and follow-ups.
• Process payments, health insurance claims, and billing inquiries with confidentiality.
• Keep the reception area clean, organized and stocked with supplies.
• Demonstrate teamwork and effective communication with the nursing team.

Responsibilities

• Greet patients and visitors in a professional, friendly manner and ensure a positive experience from arrival to departure.
• Coordinate appointments and liaise with care team to schedule consultations and tests.
• Answer questions with confidence and provide accurate information.
• Ensure smooth front-desk operations and proper documentation, including billing details.

Skills

Medical receptionist experience

Customer service

Teamwork

Professional communication

Job description

Bupa is seeking a friendly Medical Receptionist to welcome patients and support a busy clinic in Sydney. You will coordinate appointments, register new patients, and liaise with the care team to ensure smooth patient flow and accurate billing. A warm, professional communication style and attention to detail are essential.

Experience in GP reception and Best Practice software is preferred. You’ll work part-time or full-time across standard hours, with a focus on patient care and efficient