Medical Receptionist

Ochre Health Ltd; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Job summary

Ochre Medical Centre Telegraph Rd is seeking a friendly, reliable and enthusiastic Casual Receptionist to join our supportive team. Availability across weekdays, evenings and weekends is desired as shifts are offered as needed.

Roles include front desk administration, patient liaison with healthcare staff, and support to GP and practice nurse. Experience with Best Practice software is highly regarded, and a strong customer service focus is essential.

Qualifications

• Front desk reception experience preferred.
• Able to multi-task in a fast-paced environment.
• Confident with technology and patient communication.
• Strong time management and organisational skills.

Responsibilities

• Front desk administration (answering phones, making appointments, processing claims and payments).
• Liaise with patients and families, GP's and other health professionals with compassion.
• Scan and update patient correspondence and results.
• Provide ongoing support to GP and practice nurse as required.
• Be a friendly contact between patients and the clinical team.

Skills

Customer service

Receptionist experience

Time management

Tech savviness

Tools

Best Practice software

Job description

Ochre Medical Centre Telegraph Rd, We are looking for a friendly reliable and enthusiastic Casual Receptionist to join our supportive team. You’ll need to be flexible, with availability across weekdays, evenings and weekends, as shifts are offered as needed.

Established in 2002 by GPs Dr Ross Lamplugh and Dr Hamish Meldrum in Bourke, NSW, Ochre Health is a leading provider of primary healthcare in Australia, operating a network of over 60 medical centres around the country. Built on a founding purpose of improving health in regional and rural communities and now partnering with over 350 doctors, the company is unique amongst its peers in recording and reporting on patient health outcomes.

Responsibilities

• Front desk administration (answering phones, making appointments, processing claims and payments)
• Liaise with patients and their families, GP's, other health professionals and their staff in a compassionate manner
• Scanning and updating all patient-related correspondence and results
• All general reception, administrative and medical support duties as required
• Provide ongoing support to GP and practice nurse as required
• Be a friendly point of contact between patients and the internal clinical team
• Ability to work independently and as a team
• Medical admin/reception experience preferred
• Best Practice software experience highly regarded
• Strong Customer Service Skills with an ability to work in a fast-paced environment
• Confident in the use of technology
• Show initiative and work productively within a team environment
• Ability to multi-task and prioritise duties
• Ability to work alone and as part of a close team
• Exceptional time management skills
• Establish and maintain a great rapport with patients and colleagues