Patient Experience Agent – Healthcare Contact Centre

MSI Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 + $2,650

Professional development / study leave

Parental leave (up to 14 weeks)

Employee Assistance Program

Discounted clinical services

Job summary

MSI Australia is seeking a Contact Centre Agent at the Richmond Support Office. You will greet clients with empathy, gather information for bookings, and provide concise answers on prices, procedures and appointments.

You will collaborate with clinical teams to ensure accurate data and timely responses across voice and digital channels. The role requires compassionate communication, strong data entry, and a commitment to upholding MSI Australia's values and service standards.

Qualifications

• Pro-choice advocacy required
• Strong data entry skills and ability to learn hospital software
• Experience in client-focused healthcare environment
• Desirable: experience maintaining medical records
• Excellent written and spoken communication
• Proficient English (written and spoken)
• Good time management and prioritisation
• Adaptable, collaborative team player

Responsibilities

• Respond to clients swiftly, empathetic and non-judgemental
• Book appointments accurately across channels
• Record client information and bookings precisely
• Maintain knowledge of clinical services and work with clinical teams

Skills

Pro-choice advocate

Data entry skills

Healthcare experience

Medical records knowledge

Excellent communication

English proficiency

Time management

Teamwork & adaptability

Education

No formal degree required

Tools

Hospital software exposure

Job description

MSI Australia is seeking a Contact Centre Agent at the Richmond Support Office. You will greet clients with empathy, gather information for bookings, and provide concise answers on prices, procedures and appointments.

You will collaborate with clinical teams to ensure accurate data and timely responses across voice and digital channels. The role requires compassionate communication, strong data entry, and a commitment to upholding MSI Australia's values and service standards.