Contact Centre Representative

PERSOL; Sydney; Hybrid; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Hybrid office model

Office with water views

4 weeks initial training

Competitive hourly rate

Rotating shift roster

Job summary

PERSOL Australia is recruiting multiple Customer Service Representatives for a 3-month assignment, commencing early to mid-January 2027. You will handle high-volume, high-paced inbound and outbound calls, processing bookings and enquiries with empathy and accuracy.

You’ll navigate several in-house systems, delivering clear information and aiming to meet performance targets while supporting customers through their medical journey. Hybrid office in CBD.

Qualifications

• 1–2 years' relevant call centre experience.
• Excellent communication and listening skills.
• Strong time management and organisational abilities.

Responsibilities

• Serve as primary contact for customers via inbound/outbound calls.
• Address enquiries about visa medicals and bookings.
• Process bookings and administrative transactions per guidelines.
• Elevate issues for investigation and resolution as needed.
• Explain information clearly and simply to customers.
• Work to achieve key performance indicators.

Skills

Customer service

Call centre experience

Communication skills

Time management

Multi-system navigation

Job description

Our client provides premium healthcare assessments and related services for immigration purposes. The business operates in a highly complex health and stakeholder environment with significant political and commercial implications.

You will be the first point of contact for customers during their medical journey. You will be required to provide exceptional customer service and help to manage any general enquiries and queries.

About the Role -

We are currently seeking multiple Customer Service Representatives to assist in a 3-month assignment, due to start early to mid-January 2027.

In this this high paced, high volume, dynamic role, you will be measured against key metrics whilst delivering accurate and clear information to customers. You will be responsible for daily inbound & outbound calls regarding bookings, compliance and general enquires.

This role requires you to navigate multiple in-house systems at once and liaise with customers about highly complex and personal matters.

If you have previous experience within a call centre-based role and pride yourself on having exceptional communication skills with immaculate attention to detail, then this may be the perfect position for you.

Your main duties and responsibilities will include -

• Being the primary point of contact to customers, delivering exceptional service and empathy to inbound and outbound calls
• Swiftly identifying and elevating issues for comprehensive investigation and resolution
• Addressing enquiries about visa medicals and managing appointment bookings
• Processing all booking and administrative transactions in accordance with the established guidelines, standards and procedures
• Simplifying information for customers in a manner that's easy for them to comprehend
• Driving to achieve key performance indicators
• You may also carry out any other administrative duties

To succeed in this role, the successful candidate should meet the following criteria -

• Minimum of 1-2 years' relevant experience within a call centre-based role
• Excellent time management and organizational skills, with the ability to prioritize multiple tasks
• Fantastic communication and listening skills
• The ability to thrive in a fast-paced, high volume call centre environment
• A high level of resilience and the ability to persevere through challenges with a 'can do\" attitude
• The ability to effectively work under pressure whilst demonstrating empathy and understanding the customer
• Natural aptitude to navigate multiple complex computer systems
• The capacity to work autonomously and with a team, offering support when needs be
• A full current Police Check will be performed if successful
• Must enjoy team culture & work well as part of a team

What's in it for you -

• The experience of working with one of the largest reputable healthcare providers
• Potential extension beyond 3 months
• Beautiful CBD office with water views
• Detailed and comprehensive onsite team training. 4 weeks, office based
• Hybrid - 1 day per week in the office, once fully trained
• Fabulous team culture and office environment
• Competitive hourly rate
• Rotating roster. Shift times - 8am - 4.15 pm or 9.45am - 6pm (40-minute unpaid break). Shifts are rotated & you cannot pick your shifts

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.