Healthcare Contact Centre Representative (Hybrid)

PERSOL; Sydney; Hybrid; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Hybrid office model

Office with water views

4 weeks initial training

Competitive hourly rate

Rotating shift roster

Job summary

PERSOL Australia is recruiting multiple Customer Service Representatives for a 3-month assignment, commencing early to mid-January 2027. You will handle high-volume, high-paced inbound and outbound calls, processing bookings and enquiries with empathy and accuracy.

You’ll navigate several in-house systems, delivering clear information and aiming to meet performance targets while supporting customers through their medical journey. Hybrid office in CBD.

Qualifications

• 1–2 years' relevant call centre experience.
• Excellent communication and listening skills.
• Strong time management and organisational abilities.

Responsibilities

• Serve as primary contact for customers via inbound/outbound calls.
• Address enquiries about visa medicals and bookings.
• Process bookings and administrative transactions per guidelines.
• Elevate issues for investigation and resolution as needed.
• Explain information clearly and simply to customers.
• Work to achieve key performance indicators.

Skills

Customer service

Call centre experience

Communication skills

Time management

Multi-system navigation

Job description

PERSOL Australia is recruiting multiple Customer Service Representatives for a 3-month assignment, commencing early to mid-January 2027. You will handle high-volume, high-paced inbound and outbound calls, processing bookings and enquiries with empathy and accuracy.

You’ll navigate several in-house systems, delivering clear information and aiming to meet performance targets while supporting customers through their medical journey. Hybrid office in CBD.