Medical Administrative Assistant

MSI Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 + $2,650

Professional development access

Up to 14 weeks parental leave

Employee Assistance Program

Discounted clinical services

Job summary

MSI Australia, Melbourne clinics, seeks a Medical Administrative Assistant to provide a professional, empathetic point of contact for clients. You will ensure correct client admissions, assess eligibility for government benefits, and manage invoicing and documentation for claiming.

You will support data entry, medical records integrity, and privacy while delivering excellent service. The role reports to the Nurse Unit Manager and runs 32 hours over four days weekly.

Qualifications

• Experience in a client-focused healthcare environment.
• Ability to learn and operate complex computer programs.
• Knowledge of private health insurance and healthcare billing.
• Demonstrated attention to accuracy and confidentiality.
• Strong written and spoken English.

Responsibilities

• Provide a safe, supportive reception and correct client admissions.
• Manage inbound calls and professional phone manner.
• Ensure client privacy and confidentiality at all times.
• Assist with data entry, billing, and Medicare/private health invoicing.
• Maintain accurate medical records and prepare discharge summaries.
• Support the Nurse Unit Manager by escalating risks and questions.

Skills

Pro-choice advocate

Strong data entry skills

Client-focused healthcare experience

Excellent written and spoken English

Time management & prioritisation

Adaptability and teamwork

Tools

Hospital software

EFTPOS/billing systems

Medical records management software

Job description

About us:

Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.
MSI Australia operates a network of 6 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support.
Our Richmond & St Kilda clinics are open across Monday to Friday, with lists providing Surgical Termination of Pregnancy, Medical Termination of Pregnancy, Long-Acting-Reversible-Contraception, and Vasectomies.

Position title:

Medical Administrative Assistant

Location:

MSI Richmond & St. Kilda Clinics

Reports to:

Nurse Unit Manager

Hours per week:

32 hours/ 4 days per week)

Required days:

Weekdays

The role:

The Medical Administrative Assistant provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey.

The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

Your Responsibilities

Reception

• Provide a safe, supportive environment for client admissions
• Maintain a professional phone manner, manage inbound calls, and transfer efficiently
• Uphold client privacy and confidentiality at all times
• Confidently handle client enquiries and complaints
• Identify client needs and elevate risks to the Nurse Unit Manager

Data entry & medical records

• Ensure accuracy in all internal systems
• Enter client demographics and government benefits correctly
• Ability to summarise, edit and print discharge summaries and documents from internal computer systems
• Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record
• Maintain complete client details and print labels for clinical staff
• Prepare and archive medical records as required
• Follow all Health Information policies and privacy principles

Eligibility Check/Medicare/Private Health/Invoicing/Billing

• Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment
• Ability to perform Medicare eligibility checks through internal computer systems
• Ability to perform automatic and manual invoicing via internal computer systems
• Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents
• Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts
• Allocation of payment, ability to generate a receipt for clients as required
• Processing end-of-day banking reconciliation
• Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification

Required Skills and Qualifications:

• A Pro-choice advocate
• Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)
• Experience in a client-focused healthcare environment
• Desirable to have involvement in maintaining medical records
• Knowledge of private health insurance/healthcare billing
• Excellent written and spoken communication skills
• Written and spoken English language skills
• Effective time management and prioritisation skills
• Adaptability, Teamwork and Collaboration
• Self-Regulation and Ability to Prioritise

Benefits of working at MSI Australia:

• Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
• Dynamic Learning Management Platform and opportunity to access professional development / study leave allowance,
• Up to 14 weeks company paid parental leave
• Employee Assistance Program
• Discounted clinical services for you and your immediate family members.

Employment Requirement:

• Provision of two professional referees,
• Be prepared to undergo a National Police Check, prior to commencement,
• Be prepared to undergo an International Vetting Check, prior to commencement,
• Declaration of full immunisation history,
• Evidence of current working rights in Australia.

Organisational Goals, Missions, Values, Purpose, Behaviour Statements

In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values,

Our Goal

The Prevention of Unwanted Births

Our Mission

Children by Choice not Chance

Our Values

Integrity, Agency, Safety, Quality, Courage

Our Purpose

Your choice, made easier

Values and Behaviours

In this role, you will:

• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.

MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:

Care & Compassion

We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.

Trust & Safety

We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clientsand communities through all staff being accountable for their performance.

Partner & Collaborator

We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.

Position enquiries

For further information regarding this position, please contact:***********@msiaustralia.org.au

Application Support

Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people. Should you require any support with this application, please contact:***********@msiaustralia.org.au