Telehealth Admin Assistant: Client Care & Billing

MSI Australia; Melbourne; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Generous salary packaging options up 2

Meals and entertainment benefits

Dynamic Learning Management Platform

Professional development / study leave

Up to 14 weeks parental leave

Employee Assistance Program

Discounted clinical services for you &

Job summary

MSI Australia in Melbourne invites applications for a Telehealth Administrative Assistant. You will be the first point of contact for clients using our virtual health services, entering client details, assessing eligibility for government benefits and private health insurance, and ensuring accurate documentation to enable claiming.

Reporting to the Nurse Unit Manager, you will handle bookings, invoicing, Medicare checks, and coordinate care with pharmacies and labs, while upholding

Qualifications

• A Pro-choice advocate
• Strong data-entry skills; ability to learn hospital software
• Experience in a client-focused healthcare environment
• Desirable to have involvement in maintaining medical records
• Knowledge of private health insurance/healthcare billing
• Excellent written and spoken communication skills
• Written and spoken English language skills
• Effective time management and prioritisation skills
• Adaptability, Teamwork and Collaboration
• Self-Regulation and Ability to Prioritise

Responsibilities

• First point of contact for clients accessing our Telehealth and clinic services – professional, empathetic, and reassuring
• Support clients through the Medical Termination via Telehealth pathway, with a strong focus on privacy and confidentiality
• Manage client bookings through our digital patient management system
• Handle invoicing and payments, ensuring all invoices are paid prior to appointments
• Perform Medicare eligibility checks and validate IHI numbers for clients
• Process Medicare claims and follow funding pathways for eligible clients
• Maintain accurate client records, including intake forms and up-to-date demographic data
• Liaise with pharmacies, radiology and pathology providers to coordinate client care
• Handle client complaints confidently while delivering excellent customer service
• Manage day-to-day admin tasks – SMS reminders, shared inbox, medical certificates, and appointment follow-ups

Skills

Pro-choice advocate

Data entry

Healthcare experience

Medical records knowledge

Health insurance/billing

Written and spoken English

Communication skills

Time management

Teamwork and collaboration

Prioritisation

Job description

MSI Australia in Melbourne invites applications for a Telehealth Administrative Assistant. You will be the first point of contact for clients using our virtual health services, entering client details, assessing eligibility for government benefits and private health insurance, and ensuring accurate documentation to enable claiming.

Reporting to the Nurse Unit Manager, you will handle bookings, invoicing, Medicare checks, and coordinate care with pharmacies and labs, while upholding