Patient-Focused Booking Centre Agent (Radiology)

Apex Radiology; Perth; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

Apex Radiology in Western Australia is seeking a full-time Booking Centre Agent at the O'Connor site to be the first point of contact for patients and referrers. You will play a crucial role in arranging appointments, guiding patients on scan preparation, costs and concessions, and coordinating with clinical teams for smooth service delivery.

The role emphasizes a patient-first approach, clear communication, data accuracy, and the ability to work across multiple booking platforms in a fast-paced

Qualifications

• Strong customer service mindset with patient-first approach.
• Calm, compassionate communicator and solutions-focused.
• Detail-oriented with data entry accuracy.
• Experience with multiple booking systems and digital platforms.
• Medical/administrative experience preferred in radiology.

Responsabilités

• Answering incoming calls with warmth and professionalism.
• Scheduling appointments efficiently and optimising slot use.
• Providing information on scan prep, costs, and concessions.
• Processing referrals and coordinating with clinical teams.
• Collaborating with radiologists, technicians and admins to ensure service.
• Maintaining accurate patient data entry and confidentiality.

Connaissances

Customer service

Communication

Data entry

Booking systems

Medical admin

Outils

Scheduling software

Description du poste

Apex Radiology in Western Australia is seeking a full-time Booking Centre Agent at the O'Connor site to be the first point of contact for patients and referrers. You will play a crucial role in arranging appointments, guiding patients on scan preparation, costs and concessions, and coordinating with clinical teams for smooth service delivery.

The role emphasizes a patient-first approach, clear communication, data accuracy, and the ability to work across multiple booking platforms in a fast-paced