Contact Centre Agent

I Med; Sydney; In loco; AUD 36.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fitness passport

One-on-one training

Career opportunities

Friendly team

Descrizione del lavoro

I Med in Miranda, NSW, is seeking a friendly Contact Centre Agent on a casual basis to handle patient bookings and inquiries within 8.5-hour shifts.

You will be the first point of contact, guiding patients through appointments with empathy and professionalism, and collaborating with radiology teams to meet targets.

Training provided; benefits include wellbeing and development opportunities, and a supportive team culture.

Competenze

• Strong communication skills, both verbal and written.
• Ability to organise and manage appointments.
• Ability to relate to and support a wide range of patients.

Mansioni

• Answering phone calls for bookings and inquiries.
• Provide empathetic support during interactions.
• Collaborate with the team to meet service targets.
• Coordinate with radiology and clerical teams.

Conoscenze

Communication skills

Organisation

Multi-system use

Empathy

Strumenti

CRM software

Radiology systems

Descrizione del lavoro

Our clinic in Miranda is looking for enthusiastic Contact Centre Agent to join our team. This is a casual opportunity, offering 8.5 hours shifts based on business requirements. The contact centre operates Monday to Friday, with shifts scheduled between 8:00am – 5:00pm or 8:30 – 5:30pm.

As a Contact Centre Agent, you’ll play an important role in creating a positive patient experience. You’ll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.

Your responsibilities will include:

• Answering phone calls for bookings across Hamilton region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

What we’re looking for:

Strong communication skills, both verbal and written.

A knack for organisation and managing appointments with ease.

Comfort with using multiple systems and technology.

Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.

Experience in a contact centre environment is preferred – we provide comprehensive training to help you succeed, including support in understanding radiology processes.

What we can offer you:

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being

Learning and development

• One-on-one training to set you up for success
• Career opportunities across our diverse Network

Workplace Experience

• Friendly and inclusive team

Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.