Patient Experience & Administration Specialist

Mater Group; Redland City; On-site; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Salary packaging up to $18,550 peryear

Not-for-profit salary packaging

Staff benefits

Career development

Discounted parking

Job summary

Mater Private Hospital Redlands is seeking a customer-focused Administrator for a temporary part-time role, with shifts 6:00am–5:00pm Monday to Friday. Commencement early January 2027, 5 x 6-hour shifts and 1 x 8-hour shift per fortnight, with potential extension.

You will provide high-quality administrative support across clinical and operational teams, balancing priorities to maintain patient experience, data quality and efficiency.

Qualifications

• High level administrative support experience in healthcare or corporate environment.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent written and verbal communication and client service orientation.
• Ability to work independently and with a team in a busy hospital setting.

Responsibilities

• Provide high-level administrative support to clinical and operational teams.
• Deliver exceptional customer service to patients, visitors and staff.
• Manage reception activities, admissions and discharges.
• Perform health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational tasks.
• Conduct clinical transcription and patient information requests.
• Monitor data quality and correct discrepancies.
• Support rostering in line with work instructions and agreements.

Skills

Customer service

Organization

Communication

Teamwork

Attention to detail

Problem solving

Microsoft Office

Health information systems

Tools

Microsoft Office

Health information systems

Job description

Mater Private Hospital Redlands is seeking a customer-focused Administrator for a temporary part-time role, with shifts 6:00am–5:00pm Monday to Friday. Commencement early January 2027, 5 x 6-hour shifts and 1 x 8-hour shift per fortnight, with potential extension.

You will provide high-quality administrative support across clinical and operational teams, balancing priorities to maintain patient experience, data quality and efficiency.