Healthcare Admin & Patient Experience Specialist

Mater Health Services; Brisbane; Hybrid; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Health benefits

Fitness Passport

Discounted parking

Career growth opportunities

Job summary

Mater Private Hospital Redlands in Brisbane is seeking a customer-focused Administrator to join our team in a casual capacity. The role covers reception, admissions, payments and a range of administrative duties to support patients and clinical staff.

You will balance competing priorities, maintain data quality and support rostering and operational tasks in a supportive, not-for-profit environment with access to staff benefits.

Qualifications

• Exceptional customer service and patient-centred approach.
• Strong organisational skills and ability to prioritise competing tasks.
• Excellent written, verbal and interpersonal communication.
• Ability to work both independently and in a team.
• Experience in hospital/healthcare setting desirable.
• Knowledge of health information systems.

Responsibilities

• Provide high-level administrative support to clinical and operational teams.
• Deliver exceptional service to patients, visitors and staff.
• Manage reception activities, including patient admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational tasks.
• Perform clinical transcription, records management and patient information requests.
• Monitor and maintain data quality, rectify discrepancies as required.
• Support rostering activities in line with work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Microsoft Office

Healthcare information systems

Tools

Microsoft Office

Job description

Mater Private Hospital Redlands in Brisbane is seeking a customer-focused Administrator to join our team in a casual capacity. The role covers reception, admissions, payments and a range of administrative duties to support patients and clinical staff.

You will balance competing priorities, maintain data quality and support rostering and operational tasks in a supportive, not-for-profit environment with access to staff benefits.