Patient Experience Admin Specialist — Part-Time, Not-for-Profit

Mater Health Services; Redland City; Hybride; AUD 55 000 - 61 000; Temps partiel

Avantages offerts par ce poste

Superannuation

Salary packaging up to $18,550

Staff benefits

Résumé du poste

Mater Private Hospital Redlands is seeking a customer-focused Administrator to support clinical and operational teams. Shifts span 6:00am–5:00pm, Monday to Friday, with a temporary part-time arrangement through to end-April 2027. The role balances autonomy with teamwork to enhance patient experience and data quality.

You will provide high-quality administrative support, handle admissions, payments and rostering, and contribute to continuous improvement while delivering excellent patient service.

Qualifications

• Exceptional customer service with a patient-centred approach.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsabilités

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Connaissances

Customer service

Organisation

Communication

Independence & teamwork

Attention to detail

Microsoft Office

Problem solving

Healthcare knowledge

Health information systems

Outils

Microsoft Office

Healthcare information systems

Description du poste

Mater Private Hospital Redlands is seeking a customer-focused Administrator to support clinical and operational teams. Shifts span 6:00am–5:00pm, Monday to Friday, with a temporary part-time arrangement through to end-April 2027. The role balances autonomy with teamwork to enhance patient experience and data quality.

You will provide high-quality administrative support, handle admissions, payments and rostering, and contribute to continuous improvement while delivering excellent patient service.