Administration Support Officer

Mater Health Services; Brisbane; Hybrid; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Health benefits

Fitness Passport

Discounted parking

Career growth opportunities

Job summary

Mater Private Hospital Redlands in Brisbane is seeking a customer-focused Administrator to join our team in a casual capacity. The role covers reception, admissions, payments and a range of administrative duties to support patients and clinical staff.

You will balance competing priorities, maintain data quality and support rostering and operational tasks in a supportive, not-for-profit environment with access to staff benefits.

Qualifications

• Exceptional customer service and patient-centred approach.
• Strong organisational skills and ability to prioritise competing tasks.
• Excellent written, verbal and interpersonal communication.
• Ability to work both independently and in a team.
• Experience in hospital/healthcare setting desirable.
• Knowledge of health information systems.

Responsibilities

• Provide high-level administrative support to clinical and operational teams.
• Deliver exceptional service to patients, visitors and staff.
• Manage reception activities, including patient admissions and discharges.
• Conduct health fund eligibility checks and process patient payments.
• Support bookings, appointments, admissions and course enrolments.
• Assist with banking reconciliation, purchasing and inventory management.
• Coordinate maintenance requests and general operational tasks.
• Perform clinical transcription, records management and patient information requests.
• Monitor and maintain data quality, rectify discrepancies as required.
• Support rostering activities in line with work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Microsoft Office

Healthcare information systems

Tools

Microsoft Office

Job description

About the role

Mater Private Hospital Redlands has an exciting opportunity for a customer-focused Administrator to join our team in a casual capacity. You will need to have the ability to work the below shifts:

0600-1900 Monday to Friday

0800-1400 Saturday & Sunday (Occasional)

In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

Salary range: $39.79 – $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 + access to many staff benefits!

What you’ll be doing

• Providing a high level of administrative support to clinical and operational teams
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff
• Managing reception activities, including patient admissions and discharges
• Conducting health fund eligibility checks and processing patient payments
• Supporting bookings, appointments, admissions and course enrolments
• Assisting with banking reconciliation, purchasing and inventory management
• Coordinating maintenance requests and general operational support activities
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required
• Supporting rostering activities in line with relevant work instructions and enterprise agreements

About you

• Exceptional customer service skills and a patient-centred approach
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• Excellent written, verbal and interpersonal communication skills
• Proven ability to work both independently and collaboratively within a team environment
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions
• Confidence using Microsoft Office applications and healthcare information systems
• Well‑developed problem‑solving, decision‑making and critical thinking skills
• Experience working within a hospital, healthcare or medical setting (desirable)
• Knowledge of health information systems and patient administration processes

Why join us?

Mater is Queensland’s largest not‑for‑profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You’ll join a values‑driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take‑home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Applications close Monday 16th of November 2026

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.