Front Desk Coordinator – Specialist Orthodontic Practice

Glow Orthodontics; Burwood; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

Glow Orthodontics in Burwood, NSW, is seeking a Front Desk Coordinator to own the front-office and patient journey. Bring your customer service, administration and coordination skills to a growing practice where you can influence the patient experience.

No dental or orthodontic experience is required; you’ll learn on the job. After training, you’ll have the opportunity to work from home on Mondays and Fridays once you are fully independent.

Qualifications

• 3+ years experience in a transferable industry such as administration, hotel management or customer service.
• Organised, capable and people-focused with a proactive mindset.
• Willingness to learn dental/orthodontic processes and systems.

Responsibilities

• Welcoming and building positive relationships with patients and families
• Managing phone calls, emails and patient enquiries
• Handling new-patient enquiries and following up prospective patients
• Coordinating appointments and optimising the appointment schedule
• Managing patient communications throughout their journey
• Processing payments and patient accounts
• Maintaining accurate patient records
• Supporting the smooth day-to-day administration of the practice
• Learning and confidently using systems and processes
• Identifying opportunities to improve systems, processes and the patient experience
• Contributing ideas and taking initiative to help the practice continually improve

Skills

Customer service

Administration

Coordination

Relationship management

Job description

Front Desk Coordinator – Specialist Orthodontic Practice

Bring your transferable skills to a role that is more than reception. It’s a role where you can make a difference.

Are you an organised, capable and people-focused professional looking for a role where you can take ownership, contribute ideas and make a genuine difference to the experience of patients and families?

At Glow, you'll have the opportunity to become an important part of a small growing practice rather than simply filling a traditional reception role. You'll take ownership of the front-office and patient journey, contribute ideas, help improve systems and processes, and play an important role in creating an exceptional experience for our patients and families.

This could be a great opportunity for someone with several years of strong customer service, administration, coordination or relationship-management experience who is ready to bring their years of experience into a new environment. You don't need dental or orthodontic experience - we'll teach you that. What we're looking for is someone who learns quickly, thinks proactively and takes pride in doing things well.

Once you've completed your training and can work independently across the required processes, you'll have the opportunity to work from home every Monday and Friday.

The Role

Your responsibilities will include:

• Welcoming and building positive relationships with patients and families
• Managing phone calls, emails and patient enquiries
• Managing new-patient enquiries and following up prospective patients
• Coordinating appointments and helping optimise the appointment schedule
• Managing patient communications throughout their journey
• Processing payments and patient accounts
• Maintaining accurate patient records
• Supporting the smooth day-to-day administration of the practice
• Learning and confidently using our systems and processes
• Identifying opportunities to improve systems, processes and the patient experience
• Contributing ideas and taking initiative to help the practice continually improve

This is a role for someone who enjoys taking ownership, solving problems and making things better, rather than simply following a checklist of tasks.

Permanent Full-Time | 38 hours per week, with a 30minute lunch break per day

Monday to Friday

Monday and Fridays will be work from home once you are fully independent

About you:

You have 3+ years experience in a transferable industry such as administration, hotel management or customer service and are keen to bring this to a growing business to make a real difference.

Want to learn more about what makes Glow Orthodontics special? Check us out on Instagram: @gloworthodontics