Front Office Coordinator & Dental Assistant

Oasis Smiles Dental; Tamworth; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Casual position with regular shifts

Job summary

Oasis Smiles Dental in the Tamworth region is seeking a warm All-Rounder to deliver exceptional patient care and support both chairside and at the front desk.

You will welcome patients, manage scheduling, liaise with clinicians, assist with billing and records, and help maintain a clean, friendly practice.

Qualifications

• Willingness to learn both chairside assisting and front office duties.
• Strong multitasking and organisational skills.
• Excellent verbal and written communication.
• A strong sense of responsibility and initiative.

Responsibilities

• Welcome patients and provide a warm, professional first point of contact.
• Greet patients, handle scheduling, and manage appointment bookings.
• Coordinate with dental assistants and clinicians to ensure smooth daily operations.
• Answer phone calls, respond to patient enquiries.
• Assist with billing, claims, and general administrative tasks.
• Maintain a clean, organised, and welcoming environment.
• Maintain accurate patient records and documentation.
• Support the clinical team with room preparation, chairside assisting and sterilisation when required.
• Assist with the smooth flow of patients between reception and the surgery.
• Help maintain an organised, efficient and welcoming practice environment.
• Support the dentist chairside during procedures when required.
• Prepare treatment rooms and sterilise instruments when required.

Skills

Multitasking

Organisational skills

Verbal and written communication

Teamwork

Willingness to learn

Initiative

Job description

Are you passionate about delivering exceptional patient care and building long-term relationships based on empathy, respect, and trust?

At Oasis Smiles Dental, our mission is to consistently provide an exceptional experience for our patients by treating them as individuals and offering personalised, comprehensive care of the highest quality - all in a gentle, supportive environment.

We are seeking a warm, capable All-Rounder who thrives in a fast-paced environment and holds themselves to high standards in both clinical and administrative tasks.

What We’re Looking For?

• A kind, considerate communicator who values teamwork
• Someone with a caring, empathetic nature who enjoys helping others
• A quick learner - whether you’re new to the role or have experience in the dental industry
• A reliable team member who takes initiative and solves problems
• A positive attitude and strong work ethic
• A friendly, professional manner with excellent interpersonal skills
• Someone who thrives under pressure and adapts easily in a busy clinical setting

Key Responsibilities

• Welcome patients and provide a warm, professional first point of contact
• Greet patients, handle scheduling, and manage appointment bookings
• Coordinate with dental assistants and clinicians to ensure smooth daily operations
• Answer phone calls, respond to patient enquiries
• Assist with billing, claims, and general administrative tasks
• Maintain a clean, organised, and welcoming environment
• Maintain accurate patient records and documentation
• Support the clinical team with room preparation, chairside assisting and sterilisation when required
• Assist with the smooth flow of patients between reception and the surgery
• Help maintain an organised, efficient and welcoming practice environment
• Support the dentist chairside during procedures when required
• Prepare treatment rooms and sterilise instruments when required

Requirements

• Willingness to learn both chairside assisting and front office duties
• Strong multitasking and organisational skills
• Excellent verbal and written communication
• A strong sense of responsibility and initiative
• Commitment to professional development and ongoing learning
• Ability to work effectively in a team-oriented practice

Why Join Oasis Smiles Dental?

• Be part of a supportive, values-driven team that genuinely cares
• A culture that values technical excellence and compassionate care
• A practice that supports your growth through ongoing development
• This is a casual position with the opportunity for regular shifts based on practice requirements. Rosters are generally provided 2-4 weeks in advance where possible.
• A modern, busy practice where your contribution makes a real difference