Patient Concierge & Front Desk Pro (Medical)

seek.com.au; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

COSMEX is an established plastic surgery practice in Epping, NSW, offering full-time work Monday to Friday with no weekends and a potential 9 Day Fortnight. The Medical Receptionist/Patient Concierge role focuses on delivering a WOW patient experience.

You will warmly welcome patients, manage front desk and phone, schedule appointments, and support patients before and after consultations while liaising with surgeons, nurses and the clinical team.

Qualifications

• Previous experience in medical, specialist or private practice reception
• Warm, friendly and naturally welcoming
• Confident and professional communication
• Calm and composed when the reception area gets busy
• Highly organised with ability to manage competing priorities

Responsibilities

• Welcoming patients warmly and professionally
• Creating a genuinely personal experience
• Managing a busy front desk and telephone
• Scheduling appointments and managing patient bookings
• Supporting patients before and after consultations
• Providing information about appointments, procedures and next steps
• Liaising with surgeons, nurses and other members of the clinical team

Skills

Medical reception experience

Customer service

Strong communication

Organised

Job description

COSMEX is an established plastic surgery practice in Epping, NSW, offering full-time work Monday to Friday with no weekends and a potential 9 Day Fortnight. The Medical Receptionist/Patient Concierge role focuses on delivering a WOW patient experience.

You will warmly welcome patients, manage front desk and phone, schedule appointments, and support patients before and after consultations while liaising with surgeons, nurses and the clinical team.