Patient Concierge & Front Desk Admin (Casual)

Nicholl Holdings; Cairns Regional; On-site; AUD 36,000 - 44,000; Part time

Job summary

The Doctors Mulgrave Road Medical Centre is looking for a compassionate Medical Receptionist to join our team. This casual role involves face-to-face patient service and offsite call centre duties, with approximately 4–5 shifts per week from Monday to Friday.

We value a patient-friendly approach and offer on‑the‑job training for candidates with varied backgrounds. Prior medical reception experience is advantageous but not essential.

Qualifications

• Full Australian Work Rights.
• Current Full QLD Driver Licence.
• A true team player with collaborative mindset.
• Exceptional customer service skills.
• Intermediate computer literacy; Best Practice experience is a bonus.
• Resilience & positivity; handle multitasking in fast-paced environment.
• Strong communication & attention to detail.
• Growth mindset and willingness to on-the-job training.

Responsibilities

• Patient Concierge: greet patients, assist kiosk check-ins, and manage face-to-face enquiries.
• Switchboard Management: answer calls and manage emails from offsite call centre.
• Appointment & Records Management: book appointments using Best Practice and manage health records.
• Admin Assistance: assist doctors, nurses, and allied health professionals with administration and data entry.
• Care Coordination & Liaison: liaise with external service providers to support patient care.
• Clinical Support & Practice Maintenance: maintain cleanliness and restock supplies per infection control guidelines.

Skills

Customer service

Team player

Communication

Time management

Attention to detail

Multitasking

Tools

Best Practice

Job description

The Doctors Mulgrave Road Medical Centre is looking for a compassionate Medical Receptionist to join our team. This casual role involves face-to-face patient service and offsite call centre duties, with approximately 4–5 shifts per week from Monday to Friday.

We value a patient-friendly approach and offer on‑the‑job training for candidates with varied backgrounds. Prior medical reception experience is advantageous but not essential.