Patient-Centric Medical Receptionist — Front Desk & Scheduling

Doctors&Co; Ipswich City; On-site; AUD 42,000 - 58,000; Full time

Job summary

Doctors and Co. in Silkstone, Australia, is seeking a friendly Medical Receptionist to join our growing healthcare team.

You will greet and assist patients at the front desk, schedule appointments, process payments, and help maintain confidential medical records in a welcoming clinic environment. Responsibilities include open/close procedures, rostering coverage, and ensuring accurate billing with Medicare and private funds.

Qualifications

• Teamwork ability in a busy clinic.
• Experience with BEST PRACTICE/MEDICAL DIRECTOR software.
• Strong organisational and problem solving skills.
• Able to multitask in a fast-paced environment.
• Excellent verbal and written communication.
• Commitment to quality patient service.
• At least 1 year experience as a Medical Receptionist in a medical practice is required.

Responsibilities

• Open and Close clinic as per set procedure.
• Greet patients and other callers in a professional and courteous manner.
• Make appointments for patients.
• Ensure medical records are managed confidentially and efficiently.
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures.
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• Attend to patient enquiries.
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Skills

Teamwork

Medical software

Organizational skills

Multitasking

Communication

Quality patient service

Medical receptionist experience

Tools

BEST PRACTICE

Medical Director

Job description

Doctors and Co. in Silkstone, Australia, is seeking a friendly Medical Receptionist to join our growing healthcare team.

You will greet and assist patients at the front desk, schedule appointments, process payments, and help maintain confidential medical records in a welcoming clinic environment. Responsibilities include open/close procedures, rostering coverage, and ensuring accurate billing with Medicare and private funds.