Patient Care Front Desk Coordinator

GenesisCare; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Qantas discount

Gym discount

Bupa health insurance discount

Fitness Passport

Professional development opportunities

Employee Assistance Program

Job summary

GenesisCare Chermside in Brisbane is seeking an experienced Medical Receptionist (Patient Services Officer) to be the first point of contact for patients throughout their cancer treatment journey. This busy, on-site role requires organisation, empathy and excellence in customer service.

You will coordinate appointments, manage billing and receipting, perform data entry and maintain confidential patient records, while supporting the day-to-day operations of the clinic and collaborating with the

Qualifications

• Previous experience in medical reception, healthcare administration or customer service.
• Ability to deliver outstanding patient care with empathy.
• Excellent communication and ability to build rapport with patients and colleagues.
• Strong organisational skills to manage competing priorities.
• Ability to work independently and in a team.
• Attention to detail and strong computer/administrative skills.
• Professional phone manner with high-volume enquiries.

Responsibilities

• Be the first point of contact for patients, in person and over the phone.
• Coordinate patient appointments and consultations.
• Process billing and receipting accurately.
• Complete data entry and maintain patient records with accuracy.
• Support day-to-day operations to ensure smooth clinic running.
• Work with the multidisciplinary team to deliver a seamless patient experience.
• Maintain confidential patient records and documentation.

Skills

Excellent communication

Customer service

Organisational skills

Interpersonal skills

Phone manner

Data entry

Education

High school diploma or equivalent

Tools

Billing software

Electronic medical records (EMR)

MS Office

Job description

GenesisCare Chermside in Brisbane is seeking an experienced Medical Receptionist (Patient Services Officer) to be the first point of contact for patients throughout their cancer treatment journey. This busy, on-site role requires organisation, empathy and excellence in customer service.

You will coordinate appointments, manage billing and receipting, perform data entry and maintain confidential patient records, while supporting the day-to-day operations of the clinic and collaborating with the