Patient Services Officer

GenesisCare UK; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Qantas discount

Gym discount

Bupa health insurance discount

Fitness Passport

Professional development

Employee Assistance Program

Job summary

GenesisCare Chermside Radiation Oncology Centre in Brisbane is seeking an experienced Medical Receptionist (Patient Services Officer) to join the team. You will be the first point of contact for patients, delivering compassionate service in person and over the phone as you coordinate appointments and handle billing and records.

This permanent, full-time role is 38 hours per week, Monday to Friday, requiring strong organisational skills and a patient-centered approach.

Qualifications

• Previous experience in a medical reception, healthcare administration or customer service role.
• A genuine passion for delivering outstanding patient care and customer service.
• Excellent communication and interpersonal skills with the ability to build rapport with patients and colleagues.
• Strong organisational skills with the ability to manage competing priorities.
• The ability to work both independently and as part of a collaborative team.
• High attention to detail and excellent computer and administrative skills.
• A professional phone manner and confidence managing a high volume of enquiries.

Responsibilities

• Work efficiently in a fast-paced administrative environment while delivering exceptional patient care.
• Be the first point of contact for patients, providing outstanding service both in person and over the phone.
• Manage a busy workload and adapt to changing priorities throughout the day.
• Coordinate patient appointments and consultations.
• Process billing and receipting accurately.
• Complete data entry and maintain patient records with a high level of accuracy.
• Support the day-to-day operations to ensure the smooth running of the clinic.
• Work collaboratively with the multidisciplinary team to deliver a seamless patient experience.
• Maintain confidential patient records and documentation.

Skills

Medical receptionist

Customer service

Communication

Organisational skills

Tools

MS Office

EMR systems

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team? GenesisCare has an exciting opportunity for an experienced Medical Receptionist (Patient Services Officer) to join our welcoming team at our Chermside Radiation Oncology Centre in Brisbane.

As the first point of contact for our patients, you will play a vital role in supporting them throughout their cancer treatment journey. This is a busy, fast-paced role where no two days are the same.

You'll thrive if you're organised, adaptable and passionate about providing exceptional customer service with empathy and professionalism.

If you're looking for a rewarding administrative role where you can make a genuine difference in people's lives, we'd love to hear from you.

On offer is a permanent full-time position, working 38 hours per week (Monday to Friday).

More specifically, you will:

• Work efficiently in a fast-paced administrative environment while delivering exceptional patient care.
• Be the first point of contact for patients, providing outstanding service both in person and over the phone.
• Manage a busy workload and adapt to changing priorities throughout the day.
• Coordinate patient appointments and consultations.
• Process billing and receipting accurately.
• Complete data entry and maintain patient records with a high level of accuracy.
• Support the day-to-day operations to ensure the smooth running of the clinic.
• Work collaboratively with the multidisciplinary team to deliver a seamless patient experience.
• Maintain confidential patient records and documentation.

We're interested in hearing from people who have:

• Previous experience in a medical reception, healthcare administration or customer service role.
• A genuine passion for delivering outstanding patient care and customer service.
• Excellent communication and interpersonal skills with the ability to build rapport with patients and colleagues.
• Strong organisational skills with the ability to manage competing priorities.
• The ability to work both independently and as part of a collaborative team.
• High attention to detail and excellent computer and administrative skills.
• A professional phone manner and confidence managing a high volume of enquiries.

Benefits of joining our team:

• Qantas membership discount, gym membership discount and Bupa health insurance discount.
• Fitness Passport - giving you access to hundreds of fitness facilities across Australia.
• Ongoing professional development and career growth opportunities.
• The opportunity to work with one of Australia's leading providers of integrated cancer care.
• Free confidential Employee Assistance Program for you and your immediate family, including financial, nutritional and wellbeing coaching, legal advice and counselling.

About GenesisCare

By joining GenesisCare, you'll become part of a passionate team of healthcare professionals and support staff united by a common purpose: to design care experiences that deliver the best possible life outcomes. What began as an ambition to improve cancer care has grown into a team of approximately 2,000 employees across more than 50 locations nationally. Join us to help design better care and build a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to provide evidence of vaccination against, or immunity to, specified VPDs.

GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise.