Patient Services Coordinator | Medical Receptionist

GenesisCare UK; Maitland; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Qantas/Bupa discounts

Gym memberships

My Fitness Passport

Learning & development

Supportive workplace

Wellbeing support

Descrizione del lavoro

GenesisCare Maitland is seeking a compassionate Patient Services Officer (Medical Receptionist) to join our oncology centre. You will be the first contact for patients, welcoming them and coordinating appointments, referrals and administrative services.

In a busy environment, you will maintain patient records, assist with billing and Medicare processing, and liaise with clinicians to support daily operations.

Competenze

• Experience in administration, medical reception or customer service.
• Exceptional interpersonal and communication skills.
• Caring and empathetic approach when interacting with patients and families.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with computer systems and learning new technology.
• Previous healthcare experience is highly regarded but not essential.

Mansioni

• Welcome patients, families and visitors with professionalism and warmth.
• Coordinate appointments, manage clinician diaries, and respond to enquiries.
• Receive and process referrals accurately and efficiently.
• Prepare and maintain patient records and administrative documentation.
• Support billing, fee estimates, Medicare processing, and private health fund transactions.
• Liaise with clinicians and the wider care team to support daily operations.
• Ensure a high standard of customer service while maintaining patient confidentiality.

Conoscenze

Administration experience

Medical reception

Customer service

Interpersonal skills

Communication

Organisational skills

Attention to detail

Multi-tasking

Computer literacy

Healthcare experience

Descrizione del lavoro

GenesisCare Maitland is seeking a compassionate Patient Services Officer (Medical Receptionist) to join our oncology centre. You will be the first contact for patients, welcoming them and coordinating appointments, referrals and administrative services.

In a busy environment, you will maintain patient records, assist with billing and Medicare processing, and liaise with clinicians to support daily operations.