Compassionate Medical Receptionist for Cancer Care

GenesisCare; Cairns Regional; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Gym membership support

Staff wellness activities

Training and professional development

Parental leave

Leave purchase option

Salary sacrifice for superannuation

Employee assistance program

Referral program

Job summary

GenesisCare in Cairns is seeking a Patient Services Officer (Medical Receptionist) to be the welcoming first point of contact for patients at the Liz Plummer Cancer Care Centre within Cairns Hospital. You will coordinate appointments, manage registrations and confidential records, and work with a multidisciplinary team to support patient care and a smooth service flow.

You will bring healthcare-adjacent administration experience, strong communication, organisational skills and a patient-focused

Qualifications

• Previous experience in administration, reception or customer service, ideally within a healthcare environment.
• Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence using computer systems, managing appointments and maintaining accurate, confidential patient records.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• A positive, adaptable attitude and a genuine commitment to delivering exceptional patient service.

Responsibilities

• Welcoming patients and visitors, providing a friendly, compassionate and professional first point of contact.
• Coordinating patient appointments, responding to enquiries and supporting the smooth day-to-day operation of our radiation oncology service.
• Managing patient registrations, incoming and outgoing correspondence, referrals and administrative processes with accuracy and confidentiality.
• Working closely with Radiation Therapists, Radiation Oncologists and the wider multidisciplinary team to support coordinated patient care.
• Providing reassurance and assistance to patients and their families throughout their treatment journey.
• Contributing to a positive team environment and identifying opportunities to improve administrative processes and the patient experience.

Skills

Communication

Interpersonal skills

Organisational skills

Attention to detail

Teamwork

Customer service

Job description

GenesisCare in Cairns is seeking a Patient Services Officer (Medical Receptionist) to be the welcoming first point of contact for patients at the Liz Plummer Cancer Care Centre within Cairns Hospital. You will coordinate appointments, manage registrations and confidential records, and work with a multidisciplinary team to support patient care and a smooth service flow.

You will bring healthcare-adjacent administration experience, strong communication, organisational skills and a patient-focused