Patient Admissions & Front Desk Specialist

Macquarie University Health; Ryde; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging via Maxxia

Job summary

Macquarie University Health is seeking an experienced Patient Services administrator to manage bookings, admissions and front desk operations on a busy campus. You will welcome patients, perform eligibility checks and liaise with clinical and non-clinical colleagues to support smooth admissions and a high standard of patient-centred care.

The role offers permanent full-time, part-time or casual appointments with a competitive remuneration package and 12% superannuation, plus access to salary

Qualifications

• Reception or administrative experience in healthcare setting.
• Strong verbal and written communication skills.
• Excellent customer service and professionalism.
• Experience with health software systems (e.g., TrakCare) is desirable.

Responsibilities

• Manage patient bookings, pre-admission, front desk reception and inpatient admissions.
• Admit patients and complete admission documentation accurately.
• Perform Private Health Fund eligibility checks and verify patient details.
• Answer enquiries at the main switchboard and maintain the hospital’s reception area.
• Ensure smooth operations and escalate issues promptly within a team.

Job description

Macquarie University Health is seeking an experienced Patient Services administrator to manage bookings, admissions and front desk operations on a busy campus. You will welcome patients, perform eligibility checks and liaise with clinical and non-clinical colleagues to support smooth admissions and a high standard of patient-centred care.

The role offers permanent full-time, part-time or casual appointments with a competitive remuneration package and 12% superannuation, plus access to salary