Patient Services Specialist - Admissions & Front Desk

Macquarie University Health; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging via Maxxia

On-site parking

Campus facilities

Job summary

Macquarie University Health is recruiting service-oriented Patient Admissions Officers to join the Patient Services team at Macquarie University Hospital, North Ryde. Permanent full-time, part-time and casual roles provide flexible scheduling on a single campus with excellent transport links and on-site parking.

You will welcome patients, manage bookings, pre-admission and front-desk activity, while ensuring accurate administrative processes and patient-centred care.

Qualifications

• Experience in reception or administrative roles, preferably in healthcare.
• Strong verbal and written communication with empathy.
• High level of customer service and professionalism.
• Experience with Private Health Fund eligibility checks and WorkCover/third-party payers.
• Familiarity with health software systems (TrakCare desirable).
• Excellent organisation and data handling skills.

Responsibilities

• Manage patient bookings, pre-admission and appointment coordination.
• Admit patients and complete admission documentation.
• Perform Private Health Fund eligibility checks and verify patient details.
• Provide front desk reception and maintain the main switchboard.
• Manage competing priorities in a fast-paced admissions environment.
• Identify and escalate issues promptly and support a collaborative team.

Skills

Customer service

Communication skills

Organisation

Calm under pressure

Tools

TrakCare

Job description

Macquarie University Health is recruiting service-oriented Patient Admissions Officers to join the Patient Services team at Macquarie University Hospital, North Ryde. Permanent full-time, part-time and casual roles provide flexible scheduling on a single campus with excellent transport links and on-site parking.

You will welcome patients, manage bookings, pre-admission and front-desk activity, while ensuring accurate administrative processes and patient-centred care.