Patient Services Admin Coordinator (Casual)

Maternews; Mackay Regional; On-site; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Staff benefits

Job summary

Mater Private Hospital Mackay is seeking a casual Administrator to provide high-level administrative support to clinical and operational teams, improving patient experience and data quality. You’ll balance priorities with autonomy and contribute to continuous improvement in a hospital setting.

The role involves reception management, health fund checks, patient payments, bookings, rostering support and transcription tasks, with a focus on service excellence and teamwork within the Administration

Qualifications

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Attention to detail

Problem solving

Decision making

Critical thinking

Microsoft Office

Healthcare IT systems

Tools

Microsoft Office

Healthcare information systems

Job description

Mater Private Hospital Mackay is seeking a casual Administrator to provide high-level administrative support to clinical and operational teams, improving patient experience and data quality. You’ll balance priorities with autonomy and contribute to continuous improvement in a hospital setting.

The role involves reception management, health fund checks, patient payments, bookings, rostering support and transcription tasks, with a focus on service excellence and teamwork within the Administration