Patient Admissions Specialist: Front Desk & Coordination

Macquarie University Hospital; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

12% Superannuation

Education/Scholarship support

Facilities access

Job summary

Macquarie University Health invites applications for Patient Administration Officer roles on a dedicated campus in North Ryde. Multiple permanent full-time, part-time and casual opportunities are available to support patient services, reception, bookings and admissions with a patient-centred approach.

You will join a collaborative team, leverage a modern health campus, and benefit from salary packaging, 12% superannuation and access to university facilities while delivering outstanding patient

Qualifications

• Demonstrated experience in a reception and/or administrative role.
• Strong verbal and written communication and empathy with patients.
• Excellent customer service and professionalism in a fast-paced environment.
• Experience with health fund eligibility checks and privacy of personal data.

Responsibilities

• Managing patient bookings, pre-admission processes and appointment coordination.
• Admitting patients to the hospital and completing admission documentation.
• Performing Private Health Fund eligibility checks and confirming patient details.
• Providing front desk reception and maintaining the hospital main switchboard.
• Responding to enquiries in person and over the phone while managing priorities.
• Identifying issues and contributing to a positive, team-focused environment.

Skills

Reception experience

Customer service

Health sector familiarity

Privacy/compliance

Tools

TrakCare

Job description

Macquarie University Health invites applications for Patient Administration Officer roles on a dedicated campus in North Ryde. Multiple permanent full-time, part-time and casual opportunities are available to support patient services, reception, bookings and admissions with a patient-centred approach.

You will join a collaborative team, leverage a modern health campus, and benefit from salary packaging, 12% superannuation and access to university facilities while delivering outstanding patient