Patient Admissions Officer

Macquarie University Employees, Location, Alumni; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Childcare discount

Education scholarships

Facilities discounts

Job summary

Macquarie University Health is seeking service-oriented Patient Admissions Officers to join the Patient Services team at Macquarie University Hospital, on the Wallumattagal Campus in North Ryde.

You will be the first point of contact for patients, managing bookings, pre-admission and admission processes in a collaborative, well-supported team. Flexible permanent full-time, permanent part-time and casual opportunities are available.

Qualifications

• Experience in a reception and/or administrative role, preferably in healthcare.
• Strong verbal and written communication with patients.
• High level of customer service and professionalism under pressure.
• Experience with Private Health Fund eligibility checks and third-party payers.
• Familiarity with health-related software systems (TrakCare desirable).
• Excellent organisational skills and attention to detail in handling personal, medical and financial data.

Responsibilities

• Manage patient bookings, pre-admission processes and appointment coordination.
• Admit patients and complete admission documentation.
• Perform Private Health Fund eligibility checks and confirm patient details.
• Provide front desk reception and maintain hospital switchboard.
• Manage priorities in a fast-paced admissions environment with accuracy.
• Identify and escalate issues promptly and contribute to a team-focused environment.

Skills

Reception experience

Healthcare environment

Customer service

Communication skills

Privacy & compliance

Tools

TrakCare

Job description

Patient Administration Officer Multiple opportunities available across permanent full-time, permanent part-time and casual appointments. Salary Package: Competitive remuneration in line with the Support Services Agreement, plus 12% superannuation and access to salary packaging via Maxxia (including venue hire, meals, entertainment and novated leasing) to maximise your take home pay.

Be the first point of contact for patients, managing bookings, pre-admission, reception, switchboard and inpatient admissions. A collaborative, well-supported team environment with appointment options to suit a range of working preferences, on a single purpose-built campus with excellent transport links, on-site parking, cafés and green space.

Grow With Us: Be part of Australia's only university-owned, academically integrated healthcare organisation, where professional development, ongoing education and career progression are supported and encouraged. Make every patient interaction count, deliver exceptional service at the heart of integrated healthcare. Macquarie University Health is seeking service-oriented Patient Admissions Officers to join the Patient Services team at Macquarie University Hospital, located on the Wallumattagal Campus in North Ryde.

With permanent full-time, permanent part-time and casual opportunities available, this is a genuine opportunity for dedicated and personable administrators to play a vital role in shaping the patient experience from the very first point of contact.

Key Responsibilities

• Managing patient bookings, pre-admission processes and appointment coordination.
• Admitting patients to the hospital and completing all required admission documentation.
• Performing Private Health Fund eligibility checks and confirming patient details.
• Providing front desk reception and maintaining the hospital main switchboard, responding to enquiries in person and over the phone.
• Managing competing priorities in a fast-paced admissions environment while maintaining accuracy in line with legislative and organisational requirements.
• Identifying and escalating issues or discrepancies promptly, and contributing to a positive, professional and team-focused work environment.

Selection Criteria

• Demonstrated experience in a reception and/or administrative role, preferably within a healthcare or private hospital environment.
• Strong verbal and written communication skills, with the ability to build rapport and demonstrate empathy with patients.
• A high level of customer service and professionalism, including the ability to remain calm and solutions-focused under pressure.
• Experience performing Private Health Fund eligibility checks and interpreting outcomes, including experience with workers' compensation (WorkCover) and third-party payers.
• Competency in health-related software systems (experience with TrakCare desirable).
• Excellent organisational skills, time management and attention to detail when handling personal, medical and financial data, with the ability to work effectively as part of a multidisciplinary team.

About Us

Macquarie University Health is Australia's first and only fully integrated academic health sciences centre, bringing together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. Our unique model connects clinical care, education and research on a single campus, enabling us to deliver innovative, evidence-based healthcare and outstanding patient experiences. We are proud to be celebrating our 15-year anniversary of excellence in healthcare.

At Macquarie University Health (MUH) you will play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching. We know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. As Australia's first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and vidence-based recovery pathways. In this environment, our clinicians, receive unique, hands-on learning experiences.

Values

Our values, Caring, Integrity, Teamwork, Ambition, Innovation and Empowerment, are at the heart of everything we do. They reflect our shared commitment to improving lives through exceptional care, groundbreaking research, education and collaboration. Our values guide how we work, lead and support one another, helping us create a culture where people can thrive and where we continue to shape the future of healthcare together.

About You

You are a professional and approachable administrator who enjoys working directly with patients in a fast-paced healthcare environment. You are detail-oriented, calm under pressure, well-organised and committed to delivering excellent customer service at every interaction.

When you join Macquarie University Health, you gain access to a supportive workplace designed to help you thrive.

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing), so you have great potential to maximise your income working for us.
• Macquarie University childcare at a reduced staff rate.
• Post graduate study and ongoing education support through scholarship programs.
• Access to extensive Macquarie University facilities, including reduced fees for sporting centre, gym and pool.

Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.

Application Deadline

Applications Close: Sunday, 11th October 2026, 11:59pm AEST

General Enquiries

General Enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant at [e-mail]

Equal Opportunity & Diversity

We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.

Our Diversity, Inclusion and Belonging Framework 2024-2028 supports Macquarie's vision by building a community where everyone truly feels safe and like they belong.

We acknowledge the richness of each individual's identity and the potential that brings.

This diversity creates an inclusive environment that leads to better outcomes for all.

Privacy

For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.