Patient-Centric Admin Coordinator (Hospital)

Mater Group; Mackay Regional; On-site; AUD 5,481,000 - 6,096,000; Part time

Benefits offered by this job

Career growth

Professional development

Salary packaging

Wellbeing support

Fitness Passport

Discounted parking

Supportive culture

Job summary

Mater Private Hospital Mackay is seeking a customer-focused Administrator to join our team in a casual role, delivering high-quality administrative support to patients, visitors and clinical teams with autonomy. You will collaborate with the Administration Team Leader/Manager to balance priorities while focusing on patient experience and data quality.

You will handle reception, admissions, bookings, health fund checks, payments and rostering, contributing to efficiency and continuous improvement

Qualifications

• Exceptional customer service skills and a patient-centred approach.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written, verbal and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
• Confidence using Microsoft Office applications and healthcare information systems.
• Well-developed problem-solving, decision-making and critical thinking skills.
• Experience working within a hospital, healthcare or medical setting (desirable).
• Knowledge of health information systems and patient administration processes.

Responsibilities

• Providing a high level of administrative support to clinical and operational teams.
• Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
• Managing reception activities, including patient admissions and discharges.
• Conducting health fund eligibility checks and processing patient payments.
• Supporting bookings, appointments, admissions and course enrolments.
• Assisting with banking reconciliation, purchasing and inventory management.
• Coordinating maintenance requests and general operational support activities.
• Performing clinical transcription, records management and patient information requests.
• Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
• Supporting rostering activities in line with relevant work instructions and enterprise agreements.

Skills

Customer service

Organisational skills

Communication

Teamwork

Attention to detail

Problem solving

Critical thinking

Microsoft Office

Health information systems

Tools

Microsoft Office

Health information systems

Job description

Mater Private Hospital Mackay is seeking a customer-focused Administrator to join our team in a casual role, delivering high-quality administrative support to patients, visitors and clinical teams with autonomy. You will collaborate with the Administration Team Leader/Manager to balance priorities while focusing on patient experience and data quality.

You will handle reception, admissions, bookings, health fund checks, payments and rostering, contributing to efficiency and continuous improvement