Patient Admissions Officer

Macquarie University Health; Ryde; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging via Maxxia

Job summary

Macquarie University Health is seeking an experienced Patient Services administrator to manage bookings, admissions and front desk operations on a busy campus. You will welcome patients, perform eligibility checks and liaise with clinical and non-clinical colleagues to support smooth admissions and a high standard of patient-centred care.

The role offers permanent full-time, part-time or casual appointments with a competitive remuneration package and 12% superannuation, plus access to salary

Qualifications

• Reception or administrative experience in healthcare setting.
• Strong verbal and written communication skills.
• Excellent customer service and professionalism.
• Experience with health software systems (e.g., TrakCare) is desirable.

Responsibilities

• Manage patient bookings, pre-admission, front desk reception and inpatient admissions.
• Admit patients and complete admission documentation accurately.
• Perform Private Health Fund eligibility checks and verify patient details.
• Answer enquiries at the main switchboard and maintain the hospital’s reception area.
• Ensure smooth operations and escalate issues promptly within a team.

Job description

• Multiple opportunities available across permanent full-time, permanent part-time and casual appointments.
• Salary Package: Competitive remuneration in line with the Support Services Agreement, plus 12% superannuation and access to salary packaging via Maxxia (including venue hire, meals, entertainment and novated leasing) to maximise your take home pay.
• Be the first point of contact for patients, managing bookings, pre-admission, reception, switchboard and inpatient admissions.
• A collaborative, well-supported team environment with appointment options to suit a range of working preferences, on a single purpose-built campus with excellent transport links, on-site parking, cafés and green space.
• Grow With Us: Be part of Australia's only university-owned, academically integrated healthcare organisation, where professional development, ongoing education and career progression are supported and encouraged.

Make every patient interaction count, deliver exceptional service at the heart of integrated healthcare.

About the Role

The Patient Services team is central to delivering a seamless and positive journey for every patient, supporting key touchpoints including bookings, pre-admission, front desk reception, switchboard and inpatient admissions. In this role, you will ensure patients are welcomed, informed and supported throughout their admission journey, while completing all required administrative processes accurately and efficiently. Working within a collaborative and supportive team, you will liaise closely with clinical and non-clinical colleagues to support the smooth operation of hospital services and uphold a consistently high standard of patient-centred care.

Key areas of responsibility include:

• Managing patient bookings, pre-admission processes and appointment coordination.
• Admitting patients to the hospital and completing all required admission documentation.
• Performing Private Health Fund eligibility checks and confirming patient details.
• Providing front desk reception and maintaining the hospital main switchboard, responding to enquiries in person and over the phone.
• Managing competing priorities in a fast-paced admissions environment while maintaining accuracy in line with legislative and organisational requirements.
• Identifying and escalating issues or discrepancies promptly, and contributing to a positive, professional and team-focused work environment.

About Us

Macquarie University Health is Australia's first and only fully integrated academic health sciences centre, bringing together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. Our unique model connects clinical care, education and research on a single campus, enabling us to deliver innovative, evidence-based healthcare and outstanding patient experiences. We are proud to be celebrating our 15-year anniversary of excellence in healthcare.

About You

You are a professional and approachable administrator who enjoys working directly with patients in a fast-paced healthcare environment. You are detail-oriented, calm under pressure, well-organised and committed to delivering excellent customer service at every interaction.

Selection Criteria

• Demonstrated experience in a reception and/or administrative role, preferably within a healthcare or private hospital environment.
• Strong verbal and written communication skills, with the ability to build rapport and demonstrate empathy with patients.
• A high level of customer service and professionalism, including the ability to remain calm and solutions-focused under pressure.
• Experience performing Private Health Fund eligibility checks and interpreting outcomes, including experience with workers' compensation (WorkCover) and third-party payers.
• Competency in health-related software systems (experience with TrakCare desirable).
• Excellent organisational skills, time management and attention to detail when handling personal, medical and financial data, with the ability to work effectively as part of a multidisciplinary team.

Applications Close: Sunday, 11th October 2026, 11:59pm AEST

**Please note that interviews may commence prior to the closing date**

**We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Learn More

Discover the unique career opportunities we can offer by visiting our Careers Page.