Patient Access & Switchboard Receptionist

Western Health; Melbourne; Presencial; AUD 42.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Scholarships and grants for learning

Flexible work options

Descripción de la vacante

Western Health is seeking a Switchboard Operator/Receptionist to be the frontline contact for patients, visitors and staff across the network. The role involves managing a high-volume switchboard, directing enquiries accurately and delivering professional reception services, while also handling essential administrative tasks.

The position supports Western Health’s mission with clear communication, smooth coordination and a positive service experience, offering opportunities to develop

Formación

• Ability to manage a high-volume switchboard and provide accurate information to patients, visitors and staff.
• Demonstrated commitment to confidentiality and privacy of information.
• Ability to work on a rotational roster, including Christmas Day.

Responsabilidades

• Manage a high-volume telephone switchboard with prompt, accurate and professional responses.
• Provide clear and helpful assistance to patients, carers, visitors and staff for a positive service experience.
• Maintain strict confidentiality and privacy of all patient and organisational information.
• Develop up-to-date knowledge of hospital departments and services to ensure accurate call direction.
• Meet service standards and KPIs while supporting reception duties.

Conocimientos

Telephone handling

Customer service

Communication skills

Confidentiality

Organisational skills

Descripción del empleo

Western Health is seeking a Switchboard Operator/Receptionist to be the frontline contact for patients, visitors and staff across the network. The role involves managing a high-volume switchboard, directing enquiries accurately and delivering professional reception services, while also handling essential administrative tasks.

The position supports Western Health’s mission with clear communication, smooth coordination and a positive service experience, offering opportunities to develop