Hospital Switchboard & Front Desk Coordinator

Austin Health; City of Melbourne; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Salary packaging for living expenses

Wellness initiatives

Onsite childcare

Mentoring and career development

Job summary

Austin Health is seeking a Switchboard Operator to join our team on an ongoing part-time basis of 30 hours per week. You will manage incoming calls, respond to patient enquiries about access, navigation, and use of the Patient Portal, and provide clear, empathetic information to support digital experiences.

The role involves handling emergency procedures, updating the switchboard database, and contributing to a 24/7 roster while maintaining confidentiality and a supportive work environment.

Qualifications

• Excellent communication skills.
• Patient focus approach to service delivery.
• Excellent computer skills.
• Flexible and responsible attitude.

Responsibilities

• Answer, screen and appropriately prioritise all telephone calls and enquiries, including responding to patient enquiries via phone and email regarding access, navigation, and use of Patient Portal and providing clear, empathetic, and accurate information to support their digital experience.
• Action emergency procedures, initiate emergency paging, and make public address announcements when necessary.
• Maintain and update the Switchboard contact database and review & action emails related to out-of-hours rosters.
• Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality.

Skills

Excellent communication skills

Patient focus approach to service

Excellent computer skills

Flexible and responsible attitude

Job description

Austin Health is seeking a Switchboard Operator to join our team on an ongoing part-time basis of 30 hours per week. You will manage incoming calls, respond to patient enquiries about access, navigation, and use of the Patient Portal, and provide clear, empathetic information to support digital experiences.

The role involves handling emergency procedures, updating the switchboard database, and contributing to a 24/7 roster while maintaining confidentiality and a supportive work environment.