Switchboard Operator/Receptionist

Western Health Australia; Melbourne; On-site; AUD 42,000 - 47,000; Part time

Benefits offered by this job

Competitive salaries, flexible work &

Scholarships and grants to supportongo

Job summary

Western Health in Melbourne is seeking a Switchboard Operator/Receptionist to be the first point of contact for patients, visitors, and staff. You will manage a high-volume switchboard, provide assistance, and support essential administrative tasks across the network.

The role emphasises confidentiality, accuracy, and customer-focused service, with opportunities to develop communication, problem-solving, and organisational skills within a fast-paced healthcare environment.

Qualifications

• Experience handling high-volume switchboards and reception duties.
• Ability to manage enquiries with professionalism and confidentiality.
• Willingness to work on a rotational roster including Christmas Day.

Responsibilities

• Manage a high-volume telephone switchboard, responding to calls and enquiries promptly, accurately, and professionally.
• Provide clear, helpful assistance to patients, carers, visitors, and staff to ensure a positive service experience.
• Maintain strict confidentiality and privacy of all patient and organisational information.
• Develop and maintain up-to-date knowledge of hospital departments and services to ensure accurate call direction and information sharing.
• Meet service standards and KPIs while supporting reception duties, including flexibility to work on a rotational roster (including Christmas Day).
• Need to handle telephone calls and inquiries clearly and efficiently, giving clear and efficient assistance to achieve a high level of satisfaction from service recipients.
• Need to maintain good knowledge of hospital departments and services.
• Must perform duties to achieve a high level of satisfaction from service recipients in line with the positions KPI’s.
• Must be available to work on Christmas day on a rotational basis.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 9045

• Employment Type: Casual
• Salary: Admin Grade 1 $30.75-$34per hour + Superannuation + Salary Packaging

About the role:

The Switchboard Operator/Receptionist plays a vital frontline role in creating a welcoming and efficient first point of contact for patients, visitors, and staff across the Western Health network. This position is responsible for managing a high-volume telephone switchboard, directing enquiries accurately, and delivering professional reception services, while also supporting essential administrative and clerical tasks. Beyond day-to-day operations, the role contributes directly to Western Health’s mission by ensuring clear communication, smooth coordination, and a positive experience for all who interact with the service. It offers a strong opportunity to develop communication, problem-solving, and organisational skills within a fast-paced healthcare environment, while making a meaningful impact on patient care and service delivery.

Key responsibilities:

• Manage a high-volume telephone switchboard, responding to calls and enquiries promptly, accurately, and professionally.
• Provide clear, helpful assistance to patients, carers, visitors, and staff to ensure a positive service experience.
• Maintain strict confidentiality and privacy of all patient and organisational information.
• Develop and maintain up-to-date knowledge of hospital departments and services to ensure accurate call direction and information sharing.
• Meet service standards and KPIs while supporting reception duties, including flexibility to work on a rotational roster (including Christmas Day).
• Need to handle telephone calls and inquiries clearly and efficiently, giving clear and efficient assistance to achieve a high level of satisfaction from service recipients.
• Need to maintain good knowledge of hospital departments and services.
• Must perform duties to achieve a high level of satisfaction from service recipients in line with the positions KPI’s.
• Must be available to work on Christmas day on a rotational basis.

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Closing date: 11:59pm on 20 November 2026.

Enquiries: For further information about this role, contact Tracey Lewis (Communications Manager) on [phone] or [e-mail] .

Applications close Friday 20 November 2026 at 11.59pm