Passenger Services Agent

Dnata; Melbourne; On-site; AUD 40,000 - 56,000; Part time

Job summary

dnata at Melbourne Airport is seeking a Passenger Services Agent to join our fast-paced team, delivering exceptional customer service, handling check-ins, passenger services and gate duties. You will support aircraft turnarounds, ensure safety and compliance, and assist passengers, including those in wheelchairs or with special needs.

This permanent part-time role requires 1–2 years in a customer service role, strong computer skills, and the ability to work rosters across mornings, evenings and

Qualifications

• 1–2 years experience in a customer service role.
• Ability to handle high-volume, personalised customer service.
• Able to assist passengers with special needs and wheelchairs.
• High level computer skills.

Responsibilities

• Deliver a high standard of customer service for client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner.
• Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts.
• Assisting passengers: during disrupted or delayed services; that require special assistance; in wheelchairs to and from aircrafts.
• Promote and maintain a positive company image (including grooming, behaviours and service).
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
• Comply with dnata Standard Operating Procedures and Policies.

Skills

Customer service

Communication

Problem solving

Computer skills

Job description

Ever dreamed of working at the airport? This is your chance to join the world’s leading Ground Handler at Melbourne Airport!

As a Passenger Services Agent, you’ll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You’ll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

The position available is Permanent Part time.

What You’ll Be Doing:

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
• Assisting passengers
  • During disrupted or delayed services
  • That require special assistance
  • In wheelchairs to and from aircrafts
• Promote and maintain a positive company image (including grooming, behaviours and service)
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
• Comply with dnata Standard Operating Procedures and Policies

What We’re Looking For:

• 1 - 2 years’ experience in customer service-oriented role
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Ability to work unsupervised at times and in a changing and fast paced team environment
• High level computer skills
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.