Part-Time Airport Passenger Services Agent — Customer-Focused

Dnata; Melbourne; On-site; AUD 40,000 - 56,000; Part time

Job summary

dnata at Melbourne Airport is seeking a Passenger Services Agent to join our fast-paced team, delivering exceptional customer service, handling check-ins, passenger services and gate duties. You will support aircraft turnarounds, ensure safety and compliance, and assist passengers, including those in wheelchairs or with special needs.

This permanent part-time role requires 1–2 years in a customer service role, strong computer skills, and the ability to work rosters across mornings, evenings and

Qualifications

• 1–2 years experience in a customer service role.
• Ability to handle high-volume, personalised customer service.
• Able to assist passengers with special needs and wheelchairs.
• High level computer skills.

Responsibilities

• Deliver a high standard of customer service for client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner.
• Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts.
• Assisting passengers: during disrupted or delayed services; that require special assistance; in wheelchairs to and from aircrafts.
• Promote and maintain a positive company image (including grooming, behaviours and service).
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
• Comply with dnata Standard Operating Procedures and Policies.

Skills

Customer service

Communication

Problem solving

Computer skills

Job description

dnata at Melbourne Airport is seeking a Passenger Services Agent to join our fast-paced team, delivering exceptional customer service, handling check-ins, passenger services and gate duties. You will support aircraft turnarounds, ensure safety and compliance, and assist passengers, including those in wheelchairs or with special needs.

This permanent part-time role requires 1–2 years in a customer service role, strong computer skills, and the ability to work rosters across mornings, evenings and