Passenger Services Delivery Agent

Dnata Travel Group; Perth; Hybrid; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Free Parking

Competitive shift penalties

5 weeks annual leave

Uniform provided

ASIC provided

Minimum 20 hours engagement per week

Career progression

Job summary

dnata Airport Services Pty. Limited is recruiting Permanent Part Time Passenger Service Agents to support Perth International Airport operations. You will operate in a team, handling check-ins and passenger assistance, with a focus on safety and regulatory compliance.

The role requires availability across a 24/7 roster, excellent customer service, and ability to work in a fast-paced environment. Benefits include parking, competitive shift penalties, 5 weeks leave, uniform and ASIC, and career

Qualifications

• Experience in a customer-service oriented role.
• Willingness to undergo security checks and medical.

Responsibilities

• Check-in duties and passenger handling per client requirements.
• Assist passengers, including those with disabilities.
• Maintain procedures per client airline rules and safety standards.
• Liaise with internal/external stakeholders and ensure accurate reporting.

Skills

Customer service

Communication

Teamwork

Stamina

Job description

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport!

The Passenger Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and deliver strong results for our clients.

We are currently recruiting Permanent Part Time Passenger Service Agents. Please note that applicants must be available to work across 24/7 roster, seven days a week.

Primary Duties and Responsibilities

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• Assisting passengers;
  • During disrupted or delayed services;
  • Who require special assistance
  • In wheelchairs to and from aircraft
• Ensure all procedures are carried out within the regulations set out by the individual requirements of client airlines and upholding our dnata Safety standard and OH & S Regulations
• Liaise professionally with internal and external clients and stakeholders, upholding and maintaining dnata's professional and positive image
• Ensure necessary paperwork is completed on time, that all reporting is completed as per service delivery agreements and company requirements.

What you will receive as an employee:

• Free Parking
• Competitive rates with excellent shift penalties
• 5 weeks annual leave
• Uniform and ASIC provided
• A minimum 20 hours engagement per week
• Opportunities for career progression and growth within the business
• Access to Fitness Passport

Essential Criteria:

• You have experience in a customer-service oriented role, great communication skills and will be capable of upholding dnata's high standards and image
• Full working rights in Australia and willing to complete a police check, medical and attain Border Force clearance.
• Be able to work unsupervised at times, but comfortable working in a fast-paced team environment,
• Capable of dealing with tricky situations with clients while maintaining professionalism and a personalised customer service experience.
• Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required.
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test. We are proud to wear the dnata uniform each day and are committed to ensuring our uniform standards are inclusive and respectful of individual needs. If you have any circumstances or requirements that may affect how you wear the uniform, we encourage you to discuss these with us during the recruitment process.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.