Aviation Cargo Admin & Customer Service Clerk

Dnata; City of Melbourne; On-site; AUD 52,000 - 60,000; Part time

Benefits offered by this job

On site parking

Job summary

dnata Melbourne Cargo facility is expanding its clerical team. We seek motivated, bubbly individuals who can navigate a computer and deliver high-quality customer service in a busy environment at Melbourne Airport.

Role includes handling calls, emails, tracking shipments, and supporting inspections and security processes. Permanent part-time roles available (minimum 24 hours/week), with potential full-time progression after 1 year of service.

Qualifications

• Hold a current VIC Driver's License.
• Experience in an operational environment with SOPs in place.
• Proficient with computers at an intermediate level.
• Excellent verbal and written communication skills.
• Strong customer service focus with a can-do attitude.
• Understands and meets Service Level Agreements (SLA).
• A positive, reliable team player who can work independently.
• Committed to working safely at all times.

Responsibilities

• Answer and attend to telephone enquiries.
• Monitor and respond to customer service emails.
• Phone shipments to Agents/Consignees/Personal Effects.
• Coordinate with Warehouse on Bond Checks and monitoring.
• Track and trace shipments; investigate missing/found cargo.
• Assist with inspections, destructions, seizures, and abandonments.
• Assist with rotations and training of staff.
• Be part of a large supportive team in a fast-paced aviation environment.

Skills

Driver's license (VIC)

Operational SOPs

Intermediate computer skills

Verbal & written communication

Customer service

SLA awareness

Team player

Safety mindset

Reliable & independent

Job description

dnata Melbourne Cargo facility is expanding its clerical team. We seek motivated, bubbly individuals who can navigate a computer and deliver high-quality customer service in a busy environment at Melbourne Airport.

Role includes handling calls, emails, tracking shipments, and supporting inspections and security processes. Permanent part-time roles available (minimum 24 hours/week), with potential full-time progression after 1 year of service.