Passenger Services Delivery Agent

dnata; City of Brisbane; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Free Parking

Uniform and ASIC provided

Career progression opportunities

Job summary

dnata is hiring at Brisbane International Airport for a Passenger Service Delivery Agent. You’ll handle check-ins, passenger services and gate duties while upholding safety, compliance and outstanding customer service.

The roles are available as Casual and Permanent Part-Time with a 24/7 roster, requiring availability across mornings, evenings and weekends. You’ll join a fast-paced team delivering reliable on-time aircraft turnarounds for our airline clients.

Qualifications

• 1-2 years’ experience in a customer service-oriented role.
• Experience in dealing with difficult situations with clients; high-volume, personalised service.
• High level computer skills; ability to use computer systems effectively.

Responsibilities

• Deliver a high standard of customer service for client airlines.
• Carry out passenger check-in duties and related tasks.
• Ensure paperwork is completed on time and reporting is up to date.
• Assist passengers, including those requiring special assistance.
• Forwarding/delivering of baggage to passengers.
• Follow OH&S requirements and report incidents immediately.
• Maintain compliance with client airline requirements and procedures.
• Promote a positive company image through grooming and conduct.
• Support timely aircraft scheduled departures and liaise with stakeholders.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Computers

Job description

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Brisbane International Airport!

As a Passenger Service Delivery Agent, you’ll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You’ll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

We are currently recruiting for both Casual and Permanent Part-Time positions. Please note that applicants must be available to work across a 24/7 roster, seven days a week.

What You’ll Be Doing:

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• Assisting passengers
  • During disrupted or delayed services
  • That require special assistance
  • In wheelchairs to and from aircrafts
• Forwarding/delivering of baggage to passengers
• Follow all OH&S requirements and report incidents immediately
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
• Promote and maintain a positive company image (including grooming, behaviours and service)
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
• Liaise professionally with internal and external clients and stakeholders

What you will receive as an employee:

• Free Parking
• Uniform and ASIC provided
• Permanent Part-Time employees receive 5 weeks annual leave (accrued based on hours worked) and a minimum engagement of 20 hours per week
• Opportunities for career progression and growth within the business

What We’re Looking For:

• 1 - 2 years’ experience in customer service-oriented role
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Ability to work unsupervised at times and in a changing and fast paced team environment
• High level computer skills
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.